Dispatcher

2 months ago

Etobicoke, Canada Ontario Redimix - A CRH Company Full time

Job ID: 475041

Work Type: Full Time Permanent

**DELIVER CONCRETE RESULTS - JOIN THE ONTARIO REDIMIX TEAM AT CRH CANADA**

**Position Summary & Responsibilities**:
Reporting to the Distribution Manager the Dispatcher will be responsible for the distribution of 50 plus trucks/drivers as well as being responsible for the productivity of 2 to 3 concrete plants. Your position will require you to maintain a high level of customer service while minimizing non productive driver time in order to achieve budget targets.

Dispatchers should possess an ability to work well in a team environment and be able to perform at a high level under pressure situations. Dispatchers are required to work three types of shifts Monday - Friday: Opening Shift (05:30 - 13:30), Middle Shift (08:00 - 16:00) and Closing Shift (11:00 - close based on customer requirements). Dispatchers also work on rotation for Saturday shifts as an opportunity to collect overtime hours, and all Dispatcher should be flexible and able to work all shift types.

**Essential Job Results**:

- Ensure Environmental and Health & Safety standards are maintained by; Promoting a safe work environment; documenting and reporting all related issues as per company policies; As first contact you will be coordinating all emergency situations with management, human resources and field staff
- Dispatching of trucks by; organizing, analyzing and overseeing the assigned work load in order to provide a high level of customer service while achieving all budgetary targets
- Supervising of hourly employees by; assigning employee shifts; maintaining accurate attendance records; documenting all performance related incidents and coach for better performance when required
- Improve efficiency by; analyzing kpi’s and developing strategies and recommendations for improvements
- Improve customer service by; Evaluating all information at hand to determine what type of action are necessary to satisfy the delivery needs of the customer; uses tools as Command dispatching software, GPS, Motorola Voip, Voiceprint call recorder and Excel; Work closely with Customer Service Representatives, Field Representatives and Sales staff to address all customer service related concerns.

**Position Requirements (Experience, Technical Expertise)**
- Strong computers skills (MS Office, Excel)
- Sound knowledge of OH&S policies, procedures and regulations
- Familiarity with equipment, technology and processes related to the ready-mix concrete industry
- Must be flexible to work various shifts and weekends
- Strong geographical knowledge of the GTA and surrounding areas.

**Education**
- CET diploma or related construction field experience.

**Position Dimensions**
Leadership - demonstrated ability to:

- Encourage people in the course of their work to meet company objectives
- Build effective relationships with hourly employees, peers, support staff and key customers
- Safety oriented
- Customer Focus - Foster a customer
- focused environment delivering exceptional customer service and anticipating future customer needs.
- Self motivated and able to work equally alone and as part of a team
- Strong organizational and planning skills
- Communication skills; Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message
- Adapts and Learns
- work effectively in the face of ambiguity, shifting priorities and rapid change while actively developing one’s skills and capabilities

CRH Canada Group Inc. recognizes Canada’s diverse landscape. Accommodation is available upon request for applicants with disabilities throughout the recruitment and selection process.

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