Patient Care Coordinator

7 months ago


Innisfil, Canada Applewood Dental Full time

At Applewood Dental, you will be working alongside a talented, driven, and dedicated team that works like a family. Applewood Dental strives to provide the highest level of patient care. We ensure that our patients have a very positive memorable experience.

We pride ourselves on providing quality dental care and 4.5 stars on Google reviews, evidence of our exceptional patient service, commitment to continuous learning, and innovative technology.

Additionally, through working within the dentalcorp network, you will have the opportunity to work alongside and learn from some of the industry’s leading clinicians and have greater access to the advanced treatment technologies and training & development, and support.

Schedule: Full-time

The Opportunity:
Key Competencies:
Front Office
- Be the first and last positive impression for the patient
- Responsible for optimizing the appointment schedule by ensuring the day is full, with limited gaps
- Manages patient calls and inquiries with a smile about appointments, confirmations, and amendments
- Manages potential cancellations and overcomes objections to motivate the patient to keep the appointment
- Bill patients as they come out of the treatment room, take payment, send a claim form to insurance, respond to all fee inquiries in a positive manner
- Effectively manage the recall system and accurately maintain the patient database
- Process referral letters and other patient correspondence upon receipt from the provider
- Manage and file all patient records and charts

Patient Relationships
- Establish genuine rapport with patients, welcoming patients politely
- Establishes life-long patient relationships, ensuring retention and loyalty
- Demonstrate active listening and empathy to patients using effective communication skills
- Responsible for the entire patient experience

Teamwork
- Attends and actively participates in team meetings
- Contributes to the team by working together as a cohesive unit
- Maintains composure under pressure during times of change

**Requirements**:

- Clinical background considered an asset
- Experience with ABELDent an asset but not required

We thank all applicants, but only suitable applicants will be contacted.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

Work Location: In person



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