Service Advisor

1 month ago

North Vancouver, Canada Elite Auto Group - Must live in Vancouver Full time

**Main Purpose**

You will answer enquiries, provide information regarding OKs goods, services and policies and provide customer services such as receiving payments and processing requests for services.

**Specific Accountabilities**
- Answer, in person or on the phone, enquiries from customers concerning goods, services, schedules, rates, regulations and policies
- Investigate complaints regarding the establishment's goods, services and policies and report findings to manager
- Arrange for refunds, exchange and credit for returned merchandise
- Receive account payments
- Take customer orders for goods or services
- Actively promote goods or services through various methods ie on the telephone, social media etc
- Explain the type and cost of services offered
- Order services
- Provide information about invoices, claims or accounts
- Update accounts, initiate billing and process claim payments, and receive payment for services
- Ensure budget objectives are met.

**Organizational Dimension and Scope**

This role is fundamental to the company's success. You are the first face or voice of the company and your responsive manner and attentive approach serve to excel how our business is seen and experienced.

**Relationships**
- Reports to location manager and controller.
- Works with all employees.
- Works with vendors, customers and 3rd parties.

**Work Conditions**
- Comfortable office location with amazing team to work with.
- You will be required to work on site in North Vancouver.

**Skills & Qualifications**
- Completion of a secondary schooling combined with several years of clerical/service experience
- Proficient in using the telephone;
- Proficient in using software platforms
- Strong oral and written communication skills;
- Self-starter with strong organizational habits and work ethic;
- A passion for customer service
- Sales experience would be advantageous - Greet, Understand, Educate, Secure.
- Demonstrated leadership
- Demonstrated reliability
- Ability to build respectful workplaces
- Clear English language skills-speaking and writing
- Excellent customer service skills
- Ability to be flexible in a growing busy environment
- Dynamic thinker - problem solver and responsive
- Can do attitude
- 6 months driving experience preferred
- 6 months garage experience preferred
- Ability to drive various vehicles
- Must have a "satisfactory" driving record.

**Morale and Service**
- Create solutions
- Respond to and deal with customer issues
- Support teamwork and productivity targets
- Participate in staff training and monitor your own performance and progress;
- Communicate with other departments and locations;
- Respond to and deal with day to day operational issues
- Ensure safe working environment for all
- Other duties as required to support business goals

**Job Types**: Full-time, Permanent

**Salary**: $70,000.00-$90,000.00 per year

**Benefits**:

- Commuter benefits
- Company events
- Dental care
- Extended health care
- Flexible schedule
- On-site parking
- Paid time off
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay
- Overtime pay

Ability to commute/relocate:

- North Vancouver, BC: reliably commute or plan to relocate before starting work (required)

**Experience**:

- service advisor: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: One location

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