Procurement Specialist

**General Summary**:
Procurement Specialists work with a team to ensure excellent product delivery. They have a wealth of knowledge about a product or range, and develop revenue through existing clients, price and profitability strategies, recommend improvements, assist with renewals and identify opportunities. They should have strong customer service and analytical skills. They report directly to the Account Manager, who will ensure company policy and procedures are followed and maintained.

This position requires a high level of independence, strong client service and skills. Organizational ability is important to keep track of all tasks through the procurement process. Accurate and timely monitoring of all service tickets and related documentation are desired.

The Procurement Specialist deals with client companies and follows the sales process that has been outlined by the employer.

Procurement Specialist Attributes and Characteristics:

- Wide, but not necessarily deep on technology topics
- Answering all product-related questions in a polite manner and addressing queries promptly
- Collaborating and strategizing with the business and Helpdesk team.
- Willing to attend workshops, webinars for increased product knowledge.
- Makes helpful product recommendations and suggestions to increase revenue
- Accurately communicates all technical specifications
- Logs all customer contacts and information in sales ticket notes
- Ability to help customers choose what product is the right choice for them

**Position Responsibilities**:

- Gather information, source products and deal with suppliers
- Quote hardware and peripherals for existing clientele
- Maintain any existing inventory and ensure product is on hand in enough quantities.
- Work closely with the Service Coordinator on any incoming products, expected timelines and delays.
- Work with Helpdesk on matter relating to procurement and PC setups
- Monitor all aspects of a product lifecycle
- Attend weekly meetings with Service team and Account Manager
- Responsible for product renewals and subscriptions
- Maintain sales board and update daily
- Coordinate projects as needed

**Knowledge, Skills, and Abilities**:

- Knowledge, Skills, and Ability Requirements
- Core competencies of a successful Procurement Specialist are developing strong relationship with the customer and providing product knowledge that results in solving customers’ problems.
- Product Knowledge
- Ability to Maintain product knowledge expertise through company provided training session and material
- Ability to develop strong relationships with vendors
- Can aid customers in purchasing by relaying product knowledge and expertise
- Customer Service
- Respond to clients using excellent customer service via ConnectWise Manage system or by phone
- Ability to maintain existing client relationships
- Understand, prioritize and drive resolutions of any issues through hands-on involvement between customer.
- Communication Skills
- Excellent written and verbal skills
- Strong interpersonal skills to interact with clients, management, and peers
- Effective cross-department communication
- Assist and contribute to the coordination of new hardware deployments
- The ability to stay calm during customer and vendor escalations
- The ability to contribute to a team environment with a high degree of professionalism and skill
- Must be technically capable of the following
- Identifying customer needs and recommended the right solution
- Provide pre/post-sales support to internal team members and the customer
- Ability to work effectively with the Account Manager in a professional manner
- Verify and communicate solutions to the client
- Offer clients a product overview and details in various IT hardware and software on the product line stack
- Maintain product line margin and pricing responsibilities
- Ability to effectively track and document the progress of incoming hardware
- Demonstrate the ability to maintain all sales certification and training based on approved LEADWAVE products and service.

**Skills**
- Experience in administering PC warranty and non-warranty repairs
- Develop proposals for new systems, software, and supplies.
- Drive results based on the PC refresh cycle to assigned clients
- Knowledge of Windows operating system
- Experience with Microsoft Office 365 Suite

**Job Types**: Full-time, Permanent

Pay: From $21.00 per hour

Additional pay:

- Bonus pay
- Overtime pay

**Benefits**:

- Dental care
- Extended health care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Sarnia, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Procurement & Purchasing Occupations: 2 years (preferred)
- Customer service: 2 years (preferred)

Work Location: In person