Contract Specialist, Operations

3 weeks ago

Burlington, Canada DLL Full time

**Contract Specialist, Operations**
As a Contract Specialist, you can expect to work collaboratively with a team of about 15 colleagues on generating, distributing, and auditing retail transactions. You will be ensuring that all lease and loan security documentation is accurately completed, consistent with credit requirements. Responsible for exercising adherence to, credit authorizations, pricing, and corporate policies to ensure the accurate completion of documentation while meeting customer expected disbursement-timing commitments.

Find out more here about how you can unleash your full potential at DLL
**Day to Day**
- Proper security registration is in place to ensure that all transactions are properly executed at the client level, enforceable and binding to the corporation.
- Responsible for liaising with insurance brokers to effect coverage satisfactory to DLL.
- Team responsibility for exercising adherence to, credit authorizations, pricing, and corporate policies to ensure the accurate completion of documentations while meeting customer expected disbursement timing commitments.
- Responsible for the booking process and the funding of each invoice within each transaction.
- Audit review and follow up on deficient transactions.
- Responsible for file preparation for imaging.
- Accountable for achieving daily, weekly, and monthly KPIs and SLAs.
- Develop and maintain a positive consultative relationship with vendors, customers, and co-workers in support of the overall sales effort.
- As part of the Contract Administration team the Contract Specialist will also be called upon from time to complete other administration responsibilities to ensure effective workload for the entire team.
- Some Overtime and/or restricted PTO usage is needed during peak periods, typically during the last week of the month, quarter and year end.

**All members enjoy**
- Two working days per year volunteering for a local charity.
- Health and Wellness program including healthy food, free health checks, fun health & vitality activities.
- Flexible hours with possibility to work from home
- Career development opportunities: online learning, member development programs.
- Check this link to an overview of all benefits in your region.

**Essentials**
- Ability to work additional hours during periods of high volume/ Month End
- Ability to work from home remotely/independently and in a virtual team environment
- Ability to work in a very fast-paced environment
- Ability to stay focused
- Customer service skills including the ability to interact with end use customers, vendors and dealers and members from all levels of the organization
- Excellent verbal and written communication skills
- Ability to Identify exceptions and manage resolution
- Capable of driving growth capacity by continuously looking for better ways to improve processes
- Ability to enter data accurately and efficiently
- Excellent verbal and written communication skills

**Extras**
- Bilingual (French/ English) is an asset
- Leasing or Financing experience, preferably in transaction closings.

**_Hours of Work: Monday to Friday, 10:30am - 7:00pm EST_**
**Choose Wellbeing**
DLL’s wellbeing ambition is to educate, equip and empower members to build connections, manage their mental, emotional, physical and financial wellness and maintain balance between work and the other priorities that make up their lives.

Our four wellbeing categories are as follows:

- Connection - Build meaningful connections with other DLL members
- Health - Manage mental, emotional and physical health
- Finance - Provide learning opportunities to help members achieve personal financial health
- Lifestyle - Maintain balance between work and life priorities

There are things that matter to our members and the wellbeing of our members matters to DLL
**Settling In**
At DLL, we are many things. We are team members, family members, community member. We are members of society, members of different cultures and nationalities. Members of change. We each have different beliefs, different passions, different viewpoints, talents and interests. We become from different backgrounds, cultures, nationalities and histories.

But for all of our differences, we share one thing in common: each of us are members of DLL.

Our company was founded in the Netherlands. But today we are truly a multinational business. Our unique culture is rooted in higher collaboration, less hierarchy and a honest directness that enable us to integrate, ideate and innovate across country lines.

Many companies say they are European, American, Asian or Australian, at DLL we are all these places and more.

We are a cross-culture collaborative - an interconnected network - that comes together every single day with one goal in mind**:Partnering for a better world.**

**Good to Know**
Desired Primary Work Location: Burlington, ON

**Applicable pay range**:
$50,626 - $75,939
- The selection process may involve an assessment.
- DLL’s ref

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