Customer Service Representative

2 weeks ago

Ottawa, Canada Lifemark Health Group Full time

**Job Title: Customer Service Representative - Lifemark Physiotherapy Orleans**
- Location: 1968 Portobello Boulevard
- Ottawa, Ontario
- Employment Status: Permanent Full-Time or Part-Time
- Schedule: Monday - Friday (anytime between 08:00 - 20:00 flexible)
- Rate compensation: $17.00 - 20.00 per hour

Do you thrive on having the satisfaction of being on a driven team of industry experts and building a reputation for being one of the best in the industry with exceptional standards of work and quality? Do you want to have flexibility in your work schedule and enjoy the support of our understanding Clinic Director? If so, join us at **Lifemark Physiotherapy Orleans**, a **Lifemark Health Group **company, Canada’s premier, largest, and most comprehensive healthcare management organization. We believe when you move better, you feel better. This is at the heart of everything we do, and we are seeking a Customer Service Representative who shares this same philosophy.

At Lifemark, we walk the talk of our company's Core Values**:“ We have fun”, We strive for simplicity”, We trust each other to do the right thing”, We go the extra kilometre” and “We belong here”.**

**Why Lifemark?**
- Opportunity to work with a multi-disciplinary team of clinicians and the satisfaction of being on a driven team.
- Flexibility in building your perfect schedule with our understanding Clinic Director.
- Competitive compensation with an excellent benefits package for permanent employees.
- Shoppers Drug Mart Employee discount.
- Employee Stock Purchase Plan.
- Paid Vacation and Wellness days.
- Employee Referral Bonus Program.
- Educational Allowance
- Pathways for leadership opportunities.
- Opportunities for mentorship as well as a positive and comforting work environment.
- Nationally recognized brand with a strong digital presence.

**Qualifications & Core Competencies**:

- High School Diploma, G.E.D. or equivalent
- Must be fluent in both English & French language
- Excellent customer service skills and telephone etiquette
- A high degree of organizational and multi-tasking skills in a busy and fast-paced work environment, preferably with 1-5 years of work experience in a private clinic setting
- Excellent communication and interpersonal skills
- Computer savvy and data entry skills in a physiotherapy clinic setting will be an asset but not required.
- Flexible and adaptable to change

**Key Functions and Responsibilities**:

- Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns.
- Coordinate a detailed and accurate intake of information on the patient's first visit to the clinic and throughout their treatment plan.
- Assist patients with completing paperwork at the clinic to avoid errors and inaccurate information.
- Coordinate scheduling of patient appointments and maintain the patient's medical record.
- Collect payment at the time of service.
- Track coverage for all funding streams to ensure approval
- Complete data entry and billing
- Provide administrative support to the Care Coordinator Manager and Clinic Director.
- We have gone above and beyond to ensure the safety of our patients and employees with PPE provided, the spacing of patients, screening, and more. Extensive safety protocols and procedures have been put into place and are mandatory._
- Lifemark promotes equal employment opportunities for all job applicants, including those self-identifying as a member of the following groups: Indigenous peoples, Newcomers to Canada, and Visible minorities._

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