Assistant Outlets Manager

3 weeks ago

Richmond, Canada FAIRMONT Full time

**Company Description** Why work for Fairmont Vancouver Airport?**

Steps away from the airline gates, Fairmont Vancouver Airport offers 386 beautifully appointed accomodations and is the only hotel located within Vancouver International Airport. Our guest rooms and suites are spacious with soundproofed, floor-to-ceiling windows and unobstructed views of the airport runways and North Shore Mountains. Newly renovated, Fairmont Gold rooms are located on the top floor of the hotel with access to first class service and amenities, including the exclusive Fairmont Gold Lounge.

**What's in it for you?**
- An inclusive, empowering, and positive workplace, where we place people at the heart of everything we do
- The only luxury hospitality group to be awarded Great Place to Work® Canada
- The opportunity to have fun at work alongside passionate hoteliers
- The opportunity to live, work and play across the world through our employee travel and internal transfer programs
- Complimentary duty meal in our colleague dining room
- Complimentary dry cleaning of business attire
- Complimentary hotel stay for two through our BE OUR GUEST program
- Employee benefit card offering discounted room and food & beverage rates at Fairmont & Accor properties worldwide
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and DEI Committees
- A comprehensive benefits package including extended medical, dental, vision, life insurance, and disability benefits
- A company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan (GRSP)
- Reimbursement for TransLink monthly passes or YVR Employee Parking pass
- Salary range of $63,000 - $68,000 based on experience

**Job Description** Assistant Outlets Manager**

Passionate about guest interaction, teamwork and food and beverage? As Assistant Outlets Manager at Fairmont Vancouver Airport, you will lead and support the F&B team as business demands dictate to create unforgettable dining experiences for our guests.

**What you'll be doing**:

- Support, mentor, and train the Food & Beverage teams
- Provide operational leadership and direction for the day to day operations of the Outlets with a focus on service and logistics
- Create and support an engaged work environment to create a welcoming and personalize experience for our guests
- Conduct daily line ups with the team to review hotel information, service stations, specials, etc.
- Ensure brand standards are maintained with highest standard of quality and visual appeal
- Handle guest concerns and react quickly, logging and notifying proper areas
- Assist with scheduling team members to align with labor management standards
- Communicate effectively with all departments and thrive for guest feedback
- Work with the team on new offerings and actively share ideas, opinions and suggestions to improve the environment and dining experience
- Balance operational, administrative and colleague needs by focusing on guests feedback surveys, colleague feedback surveys and financial results
- Assist in overall F&B management responsibilities as needed
- Follow department policies, procedures and service standards
- Follow all health and safety policies
- Other duties as assigned

**Qualifications** Your experience and skills include**:

- Service focused personality is essential and a passion for everything food and beverage
- Previous experience in a similar leadership role
- Proactive, with a demonstrated eye for detail and the ability to manage multiple functions, while meeting deadlines
- Strong interpersonal and problem solving abilities and the ability to lead by example
- As a condition of your employment, you must be fully vaccinated against COVID-19 and able to provide appropriate proof prior to start date
- Previous point of sale system experience required, preferably Silverware

**Our commitment to Diversity & Inclusion**:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

**Why work for Accor?**
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo **#BELIMITLESS

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