Food & Beverage Supervisor

3 days ago

Edmonton, Canada DoubleTree by Hilton West Edmonton Full time

We are looking for an **AWESOME Food & Beverage Supervisor **for our DoubleTree by Hilton Food & Beverage Team **Previous Food & Beverage experience in a hotel is required.**

The Food & Beverage Supervisor - will primarily assist in the day-to-day operations of the Banquet Operations to ensure quality service is provided to all customers while achieving revenue targets, leading the team and ensuring a safe and healthy environment for both employees and customers and guests. Secondary focus will be on assisting our Restaurant & Bar operations.

Each year we survey Team Members what excites them the most about working at Hilton so we can build on the positive aspects of their experiences at work. Here’s what they have said:

- The people I work with
- Opportunities to grow my career
- Pride in the brand
- Connections with guests and customers
- Meaningful and fun work
- Special and Unique benefits

Let's start with the **GREAT** benefits

**Benefits**:

- **Up to 6 Discounted Mayfield Dinner Theatre Tickets**:

- **50% Discount in Stages Restaurant & Bar**:

- **Extensive Hilton Discounted Room Rates around the world**:

- **Health, Dental, Vision, STD, Life,**

**Responsibilities and Duties**
- Ensures quality service exceeds customer expectations by overseeing the staffing, training and day to day activities of dinner theatre operations associates
- Direct, supervise and develop the team members in our Food & Beverage departments.
- Program and maintain Micros point of sale system
- Ensure superior cleanliness and quality in all food and beverage departments
- Monitor presentation of food product; review areas of concern with Executive Chef
- Addresses and follows up as necessary to all customer concerns in a timely basis
- Maintain effective and positive employee relations by participating in regular team meetings focusing on the goals of the hotel
- Assist in the recruitment and training for all team members to ensure a high standard of service
- Ensure that all employees have obtained legislated training (Proserve)
- Responsible for department payroll functions in the absence of the F&B Manager
- Train associates in fire procedures and health and safety awareness and Covid-19 protocols and ensure all employees are completely familiarized with all Emergency procedures
- Keep Assistant Manager and Managers fully informed of all problems or unusual matters of significance
- Other related duties as assigned.

**Skills, Knowledge and Abilities Required**:

- Sound knowledge of food and beverage operation and products
- Outstanding customer service skills
- Excellent communication, leadership and team building and interpersonal skills are essential
- Ability to manage a large team of associates
- Knowledge and experience with Micros system and programing a strong asset
- Able to work evenings and weekends
- Proven track record in revenue growth, promotions and training.
- Previous budget and forecasting experience.
- Organized, detail-oriented and able to take initiative
- ProServe certification.
- Heavy lifting up to 50lbs is required

**Experience, Training and Education**
- Diploma in Restaurant / Hotel Management or equivalent combination of education and experience
- Previous Food and Beverage experience is required
- Previous Hotel experience is required
- ProServe certification
- Standard First Aid and CPR certification is required; if not currently certified - training will be provided
- Previous Banquet experience a definite asset

**Working Conditions**:

- When working in the Food & Beverage departments - bending, twisting and reaching movements are common as are long periods working in the same position. On the operational floor, the work involves standing, walking, bending and lifting.
- The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.
- Evening, weekend and holiday working hours are required

**We're one of the largest hospitality companies in the world. See how our success can help drive yours This is an amazing opportunity and we look forward to having you join our team**

**_NOTE_**:

- This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee._

**Job Types**: Full-time, Permanent

Pay: $20.50 per hour

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Ex

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