Site Supervisor

3 weeks ago

Regina, Canada Commissionaires Full time

**Province**
Saskatchewan

**City/Town**
Regina

**Why Work for Us**:
Commissionaires is the only non-profit security company in Canada. That means our revenue goes right back to our operations and employees. It’s why we pay better than any of our competitors and can offer an attractive benefits package.

We offer security services such as guards for site security, mobile patrols, gate checks, alarm response, home and business watch, bylaw enforcement and more. We also offer services to individuals such as criminal record checks, security clearance, U.S. travel waivers, criminal record suspension, fingerprinting and secure courier services.

Commissionaires is proudly the leading employer of military and law enforcement veterans in Canada. We also hire everyone who want to help keep people safe and secure.

With nearly 600 employees working in more than 180 sites across southern Saskatchewan, Commissionaires offers a variety of workplaces and duties. You will see us at municipal offices in Weyburn, the Polytechnique campus in Moose Jaw, patrolling the streets in Melville or at the front desk of our Legislature in the heart of Regina.

**About the Current Position**:
The Commissionaires South Saskatchewan Division is looking for a dedicated individuals to work as a full-time Parking Enforcement Site Supervisor at City Hall. You would be the site supervisor for all commissionaires assigned to parking enforcement for both urban and mobile duties. You would be responsible to manage and oversee the team through all Human Resources, coaching and scheduling needs. You may be required to work a variety of different shifts in order to maintain the quality of service expected by the Commissionaires and the City of Regina.

As the Supervisor, you must display the ability to learn extensive details in Traffic Bylaws and procedures that this position will be ultimately responsible to ensure are being followed and administered properly. It is imperative that you can showcase an understanding for safety-related procedures and are responsible to ensure a safe working environment for all staff and clients. You should have advanced interpersonal and diplomatic skills. In the event of an incident, you would be responsible to mitigate and/or provide direction and assistance to ensure the safety of enforcement personnel.

You would manage the responsibility of ensuring periodic audits of both mobile and urban enforcement officers while ensuring that the level of customer service, and City of Regina expectations are met or exceeded. You would work with the Charlie 3s and Parking Coordinator to do daily briefings and ensure that briefings occur on weekends.

You would have the ultimate responsibility to make sure the equipment, training and tools required by the team are made available and are in good working condition.

Site Supervisors must have proven skills and abilities such as:

- Experience in management and leadership.
- Experience with onboarding/offboarding, training and performance management.
- Experience with the hiring process and managing staff scheduling and gap assessments.
- Advanced interpersonal, mentorship and diplomacy skills.
- Be even-tempered, professional, and able to diffuse tense situations.
- Knowledge, understanding and intent of the Traffic Bylaw.
- Knowledge and understanding of Enforcement procedures and customer service excellence principles.
- Experience developing employee schedules.
- Ability to manage procedures and enforce policies set out by the Corps of Commissionaires.
- Knowledge of Incident, Accident, Fire Alarm procedures.
- Provide direction/management, clarification and intent of enforcement procedures for Mobile, Urban and Enforcement Scheduler.
- Ability to trouble-shoot IT issues and experience with maintaining equipment inventories.
- Ability to complete required paperwork at an expert level by both Parking Services and the Corps.
- Ability to be the Manager contact with any public or Client complaints and respond in a professional and timely fashion.
- Ability to identify priorities, and gaps in enforcement coverage on the shift, and arrange coverage for those areas.

**Requirements**:

- Experience of 1-2 years in a management role or 5+ years supervising 5 or more personnel.
- Strong leadership, interpersonal and mentorship skills.
- Be even-tempered, professional, and able to diffuse tense situations.
- Must have a valid Class 5 Saskatchewan Drivers License and clean drivers abstract for over 5 years.
- Must have reliable transportation to get to shift but a vehicle and all appropriate communication assets will be assigned to the employee to use during their shift.
- Must successfully complete a clean Criminal Record Check and reference background check.
- Must be able to work in Saskatchewan at least 40 hours a week.
- Able to work well under pressure and provide excellent customer service.
- Understanding knowledge of the City of Regina bylaws seen as an asset.
- 3-5 year

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