Product Support Representative

2 months ago

Leduc, Canada Aspen Custom Trailers Full time

Aspen thrives on taking on the biggest heavy haul design and manufacturing challenges in North America. Ready to roll where others fear to tread, the Aspen approach is built on a foundation of tenacity, perseverance, and unwavering determination - just like the people who use them. Aspen is a growing business looking for people with energy, drive and passion to contribute to our team.
As Product Support Sales Representative (PSSR), you will be responsible for the coverage, retention, development, and customer satisfaction of a specific group of customers within an assigned territory. You will act as a hunter and farmer of accounts, consistently increasing your book of business and building on the relationships made with maintenance supervisors, foremen, purchasing, owners, etc. This individual should be ambitious and have a passion for delivering innovative product support solutions to Aspen’s customers.
Main Responsibilities
- Identifying new customers, managing existing customers, prospecting, business development and competitive intel. Lead generation from new and existing customers. Qualify and close leads generated.
- Evaluate customer needs, promote and sell products and services to meet those needs, and provide quality solutions.
- Follow through on sales process through from customer orientation to delivery
- Develop and maintain client information and data using Aspen’s software and other tools available to enable accurate market intelligence, pricing, estimates, and customer satisfaction.
- Travel throughout assigned territory to support customers repair needs and provide after sales support.
- Ensure all sales documents and customer agreements are completed consistently, accurately, and in a timely manner.
- Achieve profitable parts and service revenue in line with corporate targets.
- Prepare accurate and timely forecasts, pricing, estimates, and market intelligence for parts and service revenue targets for the assigned customer base.
- Develop department strategies to grow business year over year.
- Forecast annual sales.
- Acquire product knowledge
- Manage your time and work independently, including developing your own route and schedule.

Secondary Responsibilities
- Overseeing administrative and technical aspects of office if needed.
- General office and system security when needed.
- Office supplies and sundries when needed

Attributes and Skills
- Be a personable, highly motivated, and ethical problem solver who can adapt to all forces around - customers, suppliers, manufacturers, and co-workers.
- Ability to push peers to perform at a higher level and coach, mentor and support them so they get there.
- Set an example of excellence and demand the same from all managers and employees.
- Provide exceptional customer service.
- Ability to take the initiative to accomplish work with little supervision.
- Good verbal and written communication skills.
- Ability to exercise integrity, confidentiality, and discretion.
- Effectively manage relationships both internally and externally.
- Excellent time management and organizational skills.
- Capable of working with all levels of the organization.
- Teamwork: cooperate and support others within the Aspen Custom Trailers’ organization.

Experience and Education
- High School diploma required. Bachelor's degree preferred and/or 5+ years of industry experience and/or training, or equivalent combination of education and experience.
- Previous experience in Heavy Haul industry is an asset.
- Requires a valid driver's license and the ability to maintain an insurable driving record.
- Proficient in Microsoft Office products (Outlook, Word, and Excel).
- Experience in Visual Manufacturing an asset.

Working Conditions
- Requires prolonged sitting with periodic lifting, walking, standing, bending, stooping, and stretching.
- Must be able to travel on a regular basis to include overnight stays.
- Regular exposure to industrial shop hazards which require additional protection from noise, fall hazards and air quality. Safety boots must be worn.
- Regular fast pace or work with tight deadlines
- A medium stress environment due to timelines

Shift Availability
- Monday to Friday - 8:00 am - 4:30 pm
- Overtime occasionally available, ability to work longer hours when needed

**Benefits**:

- Competitive Wages
- Extended Health Care & Dental Benefits
- AD&D, Life and STD Disability Benefits
- Employee and Family Assistance Program (EFAP)
- Company supplied PPE equipment
- Great work life balance
- Safety Boot Allowance
- Year-round work
- Stable career
- Family environment and company culture

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