Operational Agent

2 weeks ago


Smiths Falls, Canada Le Boat Full time

**JOB DESCRIPTION**

**Position**: Operational agent F/M

**Location**:
**Department**: Operations

**Start Date**:
**Contract type**: Seasonal

**Line Manager**: Base manager

Le Boat, part of Travelopia, is the world’s leading provider of inland waterway boating holidays. Currently operating 37 bases in 9 countries, with a fleet of 950 charter boats, we attract more than 120,000 customers from all over the world each season. A global business working in 45 sources markets around the world with 6 sales offices (UK, Canada, Germany, France, South Africa & Australia). We have been established for over 50 years and are passionate about providing outstanding quality and service.

**What you will be doing**
- Exterior cleaning of boats
- Maintain and repair the extras booked by the clients: bikes, barbecues
- Assist the technical team, if necessary, in the preparation of the boats on the days of major departures (checking gas, ropes, filling water tanks etc...)
- Participate in the de-wintering of the boats at the beginning of the season as well as the wintering work at the end of the season
- Participate in boat reconditioning projects
- Assist clients as required
- Participate in any other task directly or indirectly related to the base of operations

**What we are looking for**:
**Skills, experience, knowledge, qualifications and training**
- Methodical and meticulous
- Customer service oriented
- Rigorous and punctual
- Excellent organizational skills, ability to prioritize workload and responsiveness
- Able to take initiative
- Team player
- It is strongly recommended to be able to swim.
- Ontario driver licence (be able to go to work on our other location in Ottawa)

**Advantage**
- Customer Experience Bonus (5% of gross annual salary, prorate)
- Referral program


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