1076 Pft Receptionist

April 23, 2024

Job Posting #1076

**Receptionist**

**Permanent Full Time**

The York Region Children’s Aid Society (YRCAS) is a non-profit community organization legally mandated to protect children and youth from abuse and neglect. As a leader within the child welfare sector, we partner with parents, caregivers, and community to provide a safe environment for children and youth, through equitable, culturally aligned services.

Comprised of interdisciplinary teams of diverse professionals who push boundaries in support of family centered care, we engage with children and families for a stronger, healthier community within the York Region.

YRCAS is fully committed to a culture of belonging and an inclusive environment that encourages every team member to lead within their role, generate innovative ideas that reinforce our mission and goal to create a healthy workplace and community where children youth and families thrive.

To support us on our journey, YRCAS is looking for a Receptionist to support our Office Services Team.

**Why Work for Us?**
- Hybrid working model (working virtual and in person)
- Casual dress code
- Employer paid Group Insurance and Health & Dental Benefit
- Four (4) Weeks of Vacation accrued per calendar year
- Five (5) float days per calendar year
- One day off every five (5) weeks during Winter months
- Shortened Summer hours
- OMERS Pension, with employer and employee sharing premiums equally
- Mileage Reimbursement
- Enhanced Wellness Initiatives Virtual Fitness Classes

**SUMMARY OF DUTIES & RESPONSIBILITIES**

Reporting to the Supervisor, Office Administrative Services, the Receptionist will provide professional reception and clerical support of the efficient and effective administration of the Agency. The Receptionist may be asked to perform any of the following Office Services responsibilities:
**NATURE OF POSITION**:

- Provide reception support at all YRCAS locations (Leslie-Newmarket, Vaughan & South
- Richmond Hill offices) as required
- As the first point of contact, greet and assist clients, the community, and staff with a positive and professional image
- Provide telephone coverage during regular business hours by answering all incoming calls to reception in a professional manner and promptly screening the call to ensure they are directed to the appropriate agency staff.
- Responsible for posting outgoing mail as well as arranging for courier services as requested.
- Process all incoming mail and deliveries.
- Ensure visitors are signed in/out and receive the appropriate visitor badge.
- Ensure various service-related documents are available for staff to pick up as required.
- Verify incoming faxes and distribute them accordingly.
- Respond in a professional manner to all incoming clients, community professionals, foster parents, volunteers, etc. and promptly notifies appropriate agency staff of their arrival, or re-directions to back-up staff.
- Assist staff with the booking of workspaces, meeting rooms and access rooms as requested.
- Ensure the reception area and lobby are tidy and welcoming.
- Assist Administrative Assistants and other staff with clerical duties as requested.
- Ensure the front doors are unlocked during regular business hours.
- Ensure the daily contact tracing log for staff and visitors entering the office is completed and up to date.
- Monitor and replenish PPE stock in all offices and locations, ensuring an up-to-date inventory is maintained to ensure adequate supply is available.
- Track car seats signed out by staff and volunteers and follow up as necessary.
- Maintain supply rooms in various offices. Placing orders for office supplies as required.
- Perform other related duties as assigned.

**QUALIFICATIONS**

**Education and Experience**
- Completion of Grade 12 Certificate, and two to three years’ related office experience, including reception duties
- Bilingualism in French would be considered an asset
- Valid G Driver’s License, proof or insurance and daily access to a vehicle or the ability to travel to various office locations

**Knowledge and Skills**
- Pleasant, professional, and effective reception and telephone manner.
- Punctual and strong attendance.
- Good clerical and computer skills.
- Good organizational, interpersonal and communication skills.
- Ability to take and relay messages accurately.
- Ability to maintain effective communications and working relationships demonstrating strong interpersonal skills, tack, sensitivity, and diplomacy.
- Ability to collaborate effectively with peers, community partners and other professionals.
- Ability to work well under work and environmental pressure.

**PAY GRADE**:Pay Grade 2 Union ($47,961.43-$59,020.22)

**HOURS OF WORK **33.75 hours per week

hp

Employment at York Region Children’s Aid Society is conditional upon the verification of credentials, a satisfactory vulnerable sector check, and a class “G” driver’s license with daily access to an insured vehicle. York R