Front Desk Agent

1 month ago

Jordan Station, Canada The Jordan Hotel Full time

**We are excited to announce the opening of our newly renovated facility, The Shore and The Jordan Hotel.**
- Savour the View ~ Savour the Moment_

Responsibilities include, but are not limited to:

- Check-in’s, check-out’s and handling all guest registrations
- Making and modifying reservations
- Hotel Operator and Concierge duties
- Collect payments, posting charges to guest accounts, cash and debit transactions, direct billing, maintaining a float, cashing out at end of shift,
- Knowledge of hotel property and surrounding area
- Interact with guest concerns and take action as necessary
- Any other tasks assigned by the Guest Services Supervisor

Qualifications and Experience:

- Previous working experience with Opera computer system preferred
- Degree/Diploma in Hospitality Management, Marketing Sales or a related discipline is a strong asset
- Previous experience in a customer service position
- Ability to work with mínimal supervision
- Exceptional computer skills
- Strong communication skills between guests, management and co-workers
- Must be able to work weekdays, weekends and holidays.
- Strong written and verbal communication skills
- Proven ability in multi-tasking, organization, working under pressure, meeting tight deadlines, working in fast paced environment with strong attention to details
- Exceptional conflict resolution skills in order to effectively deal with internal and external customers
- Ability to work with mínimal supervision
- Phone: 905-356-6116 Ext 184

**Job Types**: Full-time, Part-time, Permanent

Pay: $17.20-$18.00 per hour

**Benefits**:

- Discounted or free food
- Employee assistance program
- Life insurance
- On-site parking

Flexible language requirement:

- French not required

Schedule:

- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- Weekends as needed

Ability to commute/relocate:

- Jordan Station, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Opera Cloud: 1 year (required)

**Language**:

- and writes English proficiently (required)

Work Location: In person

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