Hardgoods Supervisor

At Heeman’s, each staff member is titled a “Daymaker” first and foremost. We believe our amazing staff is the key to making our space a “Happy Place” for everyone who enters.

The Hardgoods Supervisor will model exemplary customer service and be a proponent for all hardgoods including plant solutions, pottery and décor.

The Hardgoods Supervisor will ensure customer satisfaction is maximized through effective and strategic product placement while ensuring appropriate levels of stock are always maintained. This individual will further be responsible to assist the Hardgoods Manager in implementing promotional and seasonal displays according to designated plans and guidelines and will ensure product placement is neat and correctly labelled for customer satisfaction. The Hardgoods Supervisor will work alongside the Hardgoods team on a day to day basis completing and supervising daily tasks. This work may include stocking shelves, warehouse pulls, stickering product, merchandising and customer service on the retail floor.

**Employment Type**:

- Full-time, permanent

**Responsibilities**:

- Ensure Heeman’s Greenhouses is a positive environment and “Happy Place” for all guests.
- Contribute to the overall success of Heeman’s by supporting all relevant projects and exhibiting a positive attitude and effective work habits.
- Assist the team by being committed to high standards of service, exceeding customer expectations and leading by example.
- Be an information source for all customers and Daymakers on all plant solutions, pottery and décor.
- Identify current and future customer requirements by establishing rapport with potential and actual customers to understand service requirements.
- Maintain current knowledge of market/trends.
- Implement retail floorplans and facilitate retail change-over.
- Coordinate with Hardgoods Manager in implementing product placement plans to aid customers in locating required products and maintains merchandising standards while roating products as required.
- Contribute to the overall success of Heeman’s by providing supervision and support to the hardgoods team on a day to day basis including creating break and lunch schedules.
- Exhibit a positive attitude and create effective work habits for the hardgoods team.
- Maintain all merchandising standards while rotating products as required including ensuring necessary signage and stickering is up to date.
- Assist the Hardgoods Manager with product training for Daymakers.
- Coordinate with the Hardgoods Manager to assist with set up of retail floorplans and facilitate retail change-over.
- Work with the Hardgoods Manager to create daily task lists and assist the Hardgoods team by implementing the tasks and responsibilities.
- Use Heeman’s access data program to create daily pull lists for the warehouse.
- Assist Hardgoods Manager and Warehouse Coordinator with completing product inventories.
- Effectively communicate with inventory team, Hardgoods Coordinator and Hardgoods Manager regarding new products and stock levels.
- Assist team members with stocking, pricing and displaying products on the floor.
- Work with the inventory control team and Hardgoods Manager to ensure accuracy of hardgoods items into the point-of-sale system (POS).
- Assist in the loading and unloading of deliveries.
- Work in compliance with all human resources, operational (SOP) and Food, Health & Safety policies and procedures.

**Knowledge, Skills & Personal Attributes**
- Excellent customer service skills
- Open communication style
- Knowledge of plant solutions, pottery, décor and other hardgoods
- Strong computer literacy using Google suite
- Leadership and capacity to train, coach and inspire fellow Daymakers
- Strong organization skills and attention to detail
- Ability to respond under pressure
- Capable of following directions and working independently
- Positive attitude and self-starter
- Excellent time management skills and ability to manage frequent interruptions
- Adaptability to a continuously changing work environment

**Education, Experience & Language**
- Customer service experience
- Supervisory experience in retail, food or other related industry
- Garden, plant and pest knowledge is considered an asset
- Understanding of industry practices and demonstrated ability to read floor plans and/or planograms is considered an asset
- Visual merchandising and/or inventory control experience is considered an asset
- Prior retail, agriculture or greenhouse work experience is considered an asset
- Language: advanced English (written and oral)
- High School Diploma or equivalent

***

**Availability**:

- Availability to work before and after regular hours and during all hours of operation (including evenings and weekends).
- Availability to work up to 6 days per week.
- Flexibility to accommodate scheduling changes.
- Open availability for peak season (May 1st -31st).
- Transportation plan: Heeman’s is not located on a bus