Visitor Services Representative

The Crowsnest Museum & Archives is seeking several enthusiastic and motivated individuals to fill the role of Visitor Services Representatives [Seasonal] at the museum and A.P.P. Barracks for the summer of 2023.

Visitor Services Representatives are the museum's "front-line" staff, and are directly responsible for the guest experience at the Crowsnest Museum and the A.P.P.
Barracks, as well as the professional and efficient operation of the Museum Gift Shop. Visitor Services Representatives provide information about the Crowsnest Pass and its history to the public and may also be required to assist museum staff with programs, exhibit development, fundraising, or collections work as necessary.

**Duties**:

- Provide an exceptional guest experience at the museum and barracks by maintaining a professional, clean and safe environment for all visitors and staff
- Welcome visitors to the museum and answer questions related to the Crowsnest Pass and its history
- Process admissions, memberships, research requests and donations in accordance with Heritage Crowsnest policies and procedures
- Assist in the operation of the museum gift shop, including point of sale operation, display set-up, stocking and cleaning
- Perform opening and closing procedures, including "cash-in" & "cash out"
- Assist with programs, fundraising events, exhibit development and collections work as required
- Respond professionally and proactively to visitor concerns and incidents

**Qualifications**:

- Excellent customer service skills
- Good communication, time management, and organizational skills
- Passion for history and learning
- Familiarity with the Crowsnest Pass and its history is considered an asset
- We thank all applicants for their interest, however only those selected for an interview will be contacted._

Crowsnest Museum & Archives
403-563-5434
crowsnestmuseum.ca

**Job Types**: Full-time, Seasonal, Internship / Co-op
Contract length: 4 months

**Salary**: From $16.00 per hour

**Benefits**:

- Language training provided

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Coleman, AB: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Application deadline: 2023-03-31
Expected start date: 2023-05-01