Branch Operations Manager

1 month ago

Fort McMurray, Canada Western Star Trucks (North) Ltd Full time

**POSITION TITLE**:Branch Operations Manager - Fort McMurray

**PRIMARY ACCOUNTABILITY**:
Responsible for planning and implementing the strategic direction of the branch to ensure profitability, growth and efficient operation of the dealership. You will be responsible for motivating your staff while ensuring customer satisfaction.

You will set dealership goals and ensure they are met while building relationships with employees, customers, and the community.

**KEY POSITION FUNCTIONS**:

- Recruit, train, motivate and review all department Managers and direct reports
- Monitor all dealership management personnel functions and conduct reviews regularly
- Review, analyze, and prepare fiscal budgets
- Achievement of short and long term company objectives
- Recommend changes to the policies and goals of the branch and initiate corrective actions and enforcement as required
- Oversee scheduling, resource allocation and daily operations
- Communicate Management policies to all staff and ensure they are understood and followed
- Resolve escalated customer concerns
- Conduct regular Management meetings to ensure efficiency and profitability
- Ensure dealership records are maintained accurately
- Provide enthusiastic leadership to help shape a positive culture and build company values
- Facility upkeep and functionality
- Other duties as assigned

**QUALIFICATION & EXPERIENCE REQUIREMENTS**:

- Ability to effectively communicate successfully both verbally and written
- Must be able to lead, be approachable and confident
- Must have strong leadership and time management skills
- Ability to break down documents and simplify them to ensure overall understanding amongst the entire team
- Good understanding of performance metrics
- Excellent Customer Service skills
- Must be Team orientated with strong interpersonal skills
- 4-6 years of Management experience
- Degree in Business considered an asset

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Work Location: In person

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