Revenue Operations Specialist

3 weeks ago

Ottawa, Canada Assent Compliance Full time

Company Description

Assent is the leading solution for supply chain sustainability tailored for the world's top-tier, sustainability-driven manufacturers. Hidden risks riddle supply chains, many of which weren't built with sustainability in mind. That's where we step in. With insights from experts, Assent is the tool manufacturers trust for comprehensive sustainability.

We've grown from $5 million to $85 million ARR in just six years. With our recent $350 million funding led by Vista Equity Partners, we're poised for even greater expansion and are on the lookout for outstanding team members.

Being a Certified B Corporation, we don't just advocate for sustainability - we live it. This certification underscores our commitment to environmental, social, and governance excellence. At Assent, your work will directly amplify transparency, sustainability, and fair practices worldwide.

Hybrid Work Model

At Assent, we proudly embrace a remote-first work model, valuing the flexibility and autonomy it provides our team. We also acknowledge the intangible benefits of occasional in-person workdays. For team members situated within 50 kms/31 miles of our five global offices in Ottawa, Eldoret, Penang, Columbus, and Amsterdam, you can expect to come into the office one day a week. Similarly, those near our co-working spaces in Nairobi and Toronto are encouraged to work onsite once a month.

**Job Description**:
Key Requirements & Responsibilities

Assist in administering and managing the tools and systems necessary to properly and efficiently measure and report on Revenue operations deliverables
Assist with continuous analysis and Optimization of the Customer Journey:
Evaluate current customer journey touchpoints and identify areas for improvement.
Develop strategies to streamline and enhance the customer experience.
Implement feedback loops to constantly refine and improve customer touchpoints.
Assist with design of new/refined processes through the Customer Journey, and ensure enablement is effective.
Leverage data analytics (leveraging the Revenue Data Team as well as self-generated reporting) to assess the effectiveness of customer journey touchpoints and make recommendations for improvement.

**Go to Market team(s) Support**:
Work closely with all Go to Market teams to enhance Qualified Meetings, ARR, customer retention, minimize churn, and identify expansion opportunities
Provide insights to improve Customer onboarding, customer satisfaction, customer retention
Work with other teams (Product Ops, EDITs, etc.) to leverage data from other internal tools such as Pendo, to improve/enable more effective/successful interactions between CSMs and Customers.
Manage, maintain, and improve quoting processes (including Deal Desk) as well as contract creation, renewal deal creation
Act as Subject Matter Expert (SME) for CPQ, and Quote-to-cash process
Communicate updates and changes to AEs, BDs, and CSMs
Collaborate with the Sales, Customer Success, Marketing, Product, and other required teams to ensure the customer journey aligns with company goals and objectives.
Share insights and updates on customer journey initiatives with Revenue Operations Leadership to help inform future initiatives.
Ad-hoc reporting for AE, BD & CSM to Sales and CS Management across all systems and tools, in partnership with Revenue Data Team.
Management of processes enabling key milestones such as customer kickoffs and on-boarding, project planning, QBR's etc.
Contribute to mapping the customer life cycle and identify opportunity areas to better support customers key milestones
Active participation in driving and implementing operational projects and initiatives that enable the Revenue Organization and well as Sales and CS's success and optimization.
Ensure the internal tools and systems are current and track usage of AEs, BDs, and CSMs;
Provide general administrative support to Sales Team & Sales Management, BD Team & BD Management, CS Team & CS Management;
**Continuous learning and adaptation**:
Keep abreast of the latest trends and best practices in customer journey mapping and Salesforce functionalities.
Recommend and implement new tools or strategies to stay ahead of industry standards.

This is not an exhaustive list of duties. Responsibilities may be altered and/or added from time to time to meet business needs.

**Qualifications**:
We strongly value your talent, energy, and passion. It will also be valuable to Assent if you have the following qualifications

3 - 5 years of experience in a revenue operations, sales or marketing support function;
Solid experience using Salesforce;
Other experience with sales enablement tools such as ZoomInfo, LinkedIn SalesNav, Outreach, Pardot, RingLead and D&B, is considered an asset;
Excellent oral and written communication skills in English - you communicate clearly, concisely, and with tact;
An education in Business Administration/Marketing/Sales/Operations or a related area of study is considered an asse

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