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UX/UI Manager

1 month ago

Vancouver, Canada Flair Airlines Ltd. Full time

**Want to be part of a team that's changing the way Canada travels?**

As Canada’s largest independent ultra-low-cost airline, that’s exactly what we’re doing at Flair Airlines. By consistently offering airfares that are a fraction of the ticket prices of “those other airlines”, we are making air travel an affordable option for millions of couch-bound Canadians.

Yes, we’re an airline, but we truly believe that our product is our people. Low fares are important, but it takes great people delivering consistently outstanding customer-focused service to build brand loyalty.

Flair Airlines is currently seeking a **permanent, full-time** UX/UI Manager**,** to join our growing and ever-changing organization.

The **UX/UI Manager** will be based out of Vancouver, BC (YVR) working a hybrid work arrangement and some travel may be required.

**Position Overview**:
**Primary Job Functions**:

- Design a beautiful, compelling, and easy-to-use customer centered user experience across all digital platforms.
- Direct collaboration with Ecommerce product managers to ensure development roadmap has ready to implement backlog of designed features with top of the industry standards.
- Close collaboration with the ancillary revenue to ensure the best idea to product design of each ancillary product or ticket sales optimization in the booking flow and throughout the customer journey to maximize upsell and order conversion rate. Multi-variate testing will form a key part of this optimization.
- Close collaboration with the marketing team to ensure flair’s web and app deliver the right messaging and a brand-enhancing experience.
- Implement a customer centric design culture within flair as well as proper guidelines to ensure ideas and designs are aligned with this approach.
- Follow up, evaluate and analyze data of developed designs to present to stakeholders, propose iterations and foment a continuous improvement environment.

**Secondary Job Functions**:

- Research and benchmark competitors, and users to gather and understand trends and customer value based on data driven and best practice designs.
- Optimize and consolidate a valuable design process, libraries and guidelines to deliver mock ups and proposals to product managers and hand over to developers.
- Facilitate and support design sprints, innovation workshops, and review meetings with stakeholders to analyse, align, and prepare UI/UX designs.
- Provide support and input to developers to assure UX/UI requirements are deployed on A/B testing and releases.

**Qualifications and Education Requirements**:

- Bachelor’s degree in human-centered interaction, UX/UI design, or related field of study or equivalent professional work experience.
- Experience in ecommerce retail, airline or travel industry is a strong plus.
- Experience with design & ideation tools such as Invision, Figma, Sketch, Miro, Mural, is a strong Plus.
- Clear criminal record check and satisfactory employment references.
- Must be legally eligible to work in Canada without any restrictions.

**Required Competencies**:

- Experience of delivering best-in-class digital user experiences.
- Commercially-driven and able to transform data and ideas into concrete designs.
- Creative out of the box thinking with an innovative and disruptive approach.
- Customer centered and data driven.
- Able to see opportunities and challenge the status quo.
- Proactive with a high sense of ownership.
- Able to collaborate with multiple stakeholders across the business to deliver results.
- Able to handle pressure and meet tight timelines in an environment with a high volume of activity.

**Flair Airlines offers a competitive compensation package including medical and dental benefits, short and long-term disability, life insurance, dependent life insurance, employee & family assistance program, a defined contribution pension plan (matched contributions), and a staff travel program.**

**How to Apply**:
We look forward to meeting you at Flair Airlines

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