Cabinet/millwork Repair Technician

**We are currently looking for Cabinet/Millwork Repair Technicians to work out of our Carp Depot. You would be servicing the greater Ottawa area.**

**Job purpose**:
The primary focus of this role is to complete service requests effectively and efficiently per the daily schedule.

**Duties and responsibilities**:

- Field Service Repairs
- pick up service parts and paperwork at Carp Depot each morning and ensure parts are complete before leaving Depot
- attend appointments at specified locations and times as per daily schedule
- complete repairs to DCC quality standards and customer requirements
- report completion to service manager and if time permits, assist other field technicians
- Paperwork Completion
- For any items completed on service reports have customer sign to acknowledge their acceptance of that particular service item or all items on the service report.
- For all retail clients with completed service, present invoice and collect payment of final amount owing.
- Paperwork for New/Incomplete Service Items
- Complete all return service reports daily utilizing catalogue codes and proper terminology.
- All reports must be complete, accurate and signed off by the customer acknowledging the service to be completed.
- Company Representation
- Always represent the company in a courteous and professional manner.
- Always operate company vehicles in a safe and professional manner.

**Qualifications**

**Education**
- Grade 12

**Specialized knowledge, Skills/Abilities and Experience**
- working knowledge of cabinetry installation, counter tops, woodworking and finishing techniques
- possess excellent organizational and time management skills
- capable of working independently (mínimal supervision) as well as part of a solid team
- strong communication/interpersonal skills and ability to manage difficult customer interactions with tact
- valid driver's license and clean driver’s abstract record
- proven problem-solving ability and creative approach to solving service issues on site
- must be physically fit and able to lift 75 - 100 lbs
- Good PC skills with working knowledge of Outlook, Excel and Word
- Knowledge of Deslaurier products and services would be a strong asset

**Must provide own equipment: table saw, chop saw, air nailer, compressor, wood working tools**

**NOTE: PLEASE INCLUDE A COPY OF YOUR DRIVERS LICENSE AND YOUR CONSENT FOR DESLAURIER TO OBTAIN A DRIVERS ABSTRACT, WITH YOUR APPLICATION.**

**Job Types**: Full-time, Permanent

**Salary**: $21.75-$27.00 per hour