Customer Success Manager Digital Experience

3 weeks ago

Victoria, Canada Motorola Solutions Full time

**Company Overview**:
At Motorola Solutions, we believe that everything starts with safety. It’s the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class.

As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways.

At Motorola Solutions, we’re ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.

**Présentation de l'entreprise**

Chez Motorola Solutions, nous croyons que tout commence par la sécurité. C'est la constante qui permet aux gens d'avancer en toute confiance. Elle peut remplir un vol ou vendre un stade. Elle peut permettre de s'occuper d'un patient ou d'obtenir son diplôme.

En tant que leader mondial de la sécurité publique et de la sécurité des entreprises, nous créons et connectons les technologies qui aident à assurer la sécurité des personnes là où elles vivent, apprennent, travaillent et se divertissent. Notre écosystème technologique intégré unifie les communications critiques, la sécurité vidéo et le contrôle d'accès, ainsi que les logiciels de centre de commande, permettant une collaboration plus puissante.

Chez Motorola Solutions, nous inaugurons une nouvelle ère en matière de sécurité publique. Apportez votre passion, votre potentiel et vos talents à une carrière qui compte.

**Department Overview**: Customer Success
**The Head of Digital Experiences is a critical Customer Success leader that will build and execute on a vision for digital experiences, and be instrumental in transforming customer experiences through digital-first, proactive & personalized solutions. This role will lead in driving our Digital Experiences strategy globally and will drive the reimagination of tomorrow and power customer success.

**Responsibilities**:

- This role will lead in modeling and executing on the success and our end user digital digital journey from onboarding through ARR.
- The key goal of this role is to transform the customer journey from discrete interactions to a seamless journey through creation and delivery of integrated, multiple-channel digital experiences, leveraging data sharing and contextual handoffs between digital and assisted experiences in close partnership with sales and customer support teams.
- Digital Platform enhancements - Responsible for overseeing the scope & complexity of delivering awesome AI-powered self-help services to millions of SMB and mid-Market customers.
- Content Experiences - Responsible to define and drive MSI strategy for digital services including personalization of content experiences through deployment of content blocks & personalization in and out of product, conversational AI services (GPT and chatbot).
- Customer Experience Innovation & Experimentation
- Show innovation with building new experiences for self-help and ensure users find support options quickly and enable the best path to assisted customer care.
- Experimentation of new ways to deliver self-help experiences to customers and use of world-class technology data, customer and agent insights to drive change and to continuously improve the customer and expert experiences are critical components of this role.
- Stakeholder Management - Partner with product, marketing, tech support and partner team to coordinate strategy and success.
- Other duties as assigned

Qualifications:

- At least 3 - 5 years of account management and/or customer success experience in a SaaS company
- Excellent verbal and written communication skills, demonstrated skills to effectively communicate product value proposition and build trust with customers
- Demonstrated analytical capabilities for reporting and metrics gathering and support

LI-JM1

LI-REMOTE

**Basic Requirements**:

- Bachelors Degree
- 5 years of account management and/or customer success experience in a Software or SaaS company
- Experience creating a new Customer Success Program from scratch is preferred

**Travel Requirements**: Under 10%
***Relocation Provided**: None
***Position Type**: Experienced
***Referral Payment Plan**: No
**_
EEO Statement_

  • Customer Success Manager Mid-market

    6 days ago

    Victoria, Canada Motorola Solutions Full time

    **Company Overview**: At Motorola Solutions, we believe that everything starts with safety. It’s the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class. As a global leader in public safety and enterprise security, we create and connect the technologies that...

  • Customer Success Manager

    4 weeks ago

    Victoria, Canada Eterio Realities Inc. Full time

    **Customer Onboarding**:As a CSM, you will play a pivotal role in ensuring our clients derive maximum value from our AR fabrication and QC solutions. You will be responsible for managing the end-to-end customer journey, from onboarding to retention, upselling, and cross-selling additional features and services. Your primary goal is to foster strong...

  • Digital Marketing Sales Representative: Account Manager

    4 weeks ago

    Victoria, Canada Stikky Digital Media Marketing Ltd. Full time

    Stikky Media is growing and we are looking for an enthusiastic and motivated Account Manager. You will be an important member of our digital marketing team that continuously goes above and beyond to help businesses all over the world thrive and prosper on the Internet.As an Account Manager, you will sell our digital marketing services, follow leads and close...

  • Digital Marketing Sales Representative: Account Manager

    1 month ago

    Victoria, Canada Stikky Digital Media Marketing Ltd. Full time

    Stikky Media is growing and we are looking for an enthusiastic and motivated Account Manager. You will be an important member of our digital marketing team that continuously goes above and beyond to help businesses all over the world thrive and prosper on the Internet.As an Account Manager, you will sell our digital marketing services, follow leads and close...

  • Digital Marketing Sales Representative: Account Manager

    4 weeks ago

    Victoria, Canada Stikky Digital Media Marketing Ltd. Full time

    Stikky Media is growing and we are looking for an enthusiastic and motivated Account Manager. You will be an important member of our digital marketing team that continuously goes above and beyond to help businesses all over the world thrive and prosper on the Internet.As an Account Manager, you will sell our digital marketing services, follow leads and close...

  • Digital Marketing Sales Representative: Account Manager

    3 days ago

    Victoria, Canada Stikky Digital Media Marketing Ltd. Full time

    Stikky Media is growing and we are looking for an enthusiastic and motivated Account Manager. You will be an important member of our digital marketing team that continuously goes above and beyond to help businesses all over the world thrive and prosper on the Internet.As an Account Manager, you will sell our digital marketing services, follow leads and close...

  • Digital Marketing Sales Representative: Account Manager

    4 weeks ago

    Victoria, BC, Canada Stikky Digital Media Marketing Ltd. Full time

    Stikky Media is growing and we are looking for an enthusiastic and motivated Account Manager. You will be an important member of our digital marketing team that continuously goes above and beyond to help businesses all over the world thrive and prosper on the Internet. As an Account Manager, you will sell our digital marketing services, follow leads and...

  • Marketing and Digital Communications Coordinator

    1 month ago

    Victoria, Canada Commissionaires Victoria, The Islands And Yukon Full time

    **A. ** Our focus is on our customers and our team members. As Canada’s only not-for-profit security company, over 90% of our revenues go directly back to our team members in wages, health & dental benefits, RRSP contributions, employee recognition programs, and more. As one of Canada's leading security organizations, our security professionals keep...

  • Associate Director, Web Channels and Digital Services

    4 weeks ago

    Victoria, Canada Camosun College Full time

    Job Description JOB SUMMARY The Associate Director, Web Channels and Digital Services, has operational and strategic responsibility for all of the web and digital properties at Camosun College. This includes ongoing maintenance and enhancements to ensure an integrated and cohesive experience for all users. Working collaboratively with dynamic...

  • Associate Director, Web Channels and Digital Services

    4 weeks ago

    Victoria, British Columbia, Canada Camosun College Full time

    JOB SUMMARYThe Associate Director, Web Channels and Digital Services, has operational and strategic responsibility for all of the web and digital properties at Camosun College. This includes ongoing maintenance and enhancements to ensure an integrated and cohesive experience for all users. Working collaboratively with dynamic cross-functional teams, the...

  • Samsung Digital Appliances Promoter

    1 month ago

    Victoria, Canada PRE-CA Full time

    Join the Samsung Dream Team - Where Innovation Meets Excitement! Are you ready to turn your passion for tech into a thrilling career opportunity? As a Samsung Innovation Agent for Digital Appliances, you're about to embark on an adventure that's as exhilarating as it is rewarding. **What’s in it for you?** - Represent one of the globe's most...

  • Online Marketing Manager

    4 weeks ago

    Victoria, Canada Stikky Digital Media Marketing Ltd. Full time

    Stikky Media is looking for an experienced Online Marketing Manager to join our growing team. The ideal candidate possesses exceptional analytical, technical and communication skills to successfully develop and implement digital marketing strategies that drive business results for our clients.Key ResponsibilitiesWork with the Stikky Media team to create and...

  • Online Marketing Manager

    1 month ago

    Victoria, Canada Stikky Digital Media Marketing Ltd. Full time

    Stikky Media is looking for an experienced Online Marketing Manager to join our growing team. The ideal candidate possesses exceptional analytical, technical and communication skills to successfully develop and implement digital marketing strategies that drive business results for our clients.Key ResponsibilitiesWork with the Stikky Media team to create and...

  • Online Marketing Manager

    4 weeks ago

    Victoria, Canada Stikky Digital Media Marketing Ltd. Full time

    Stikky Media is looking for an experienced Online Marketing Manager to join our growing team. The ideal candidate possesses exceptional analytical, technical and communication skills to successfully develop and implement digital marketing strategies that drive business results for our clients.Key ResponsibilitiesWork with the Stikky Media team to create and...

  • Online Marketing Manager

    3 days ago

    Victoria, Canada Stikky Digital Media Marketing Ltd. Full time

    Stikky Media is looking for an experienced Online Marketing Manager to join our growing team. The ideal candidate possesses exceptional analytical, technical and communication skills to successfully develop and implement digital marketing strategies that drive business results for our clients.Key ResponsibilitiesWork with the Stikky Media team to create and...

  • Part-Time Customer Experience Manager

    4 weeks ago

    Victoria, Canada Michaels Full time

    Store - VANCOUVER ISLAND-SAANICH, BCDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard...

  • Digital Marketing Account Manager

    4 weeks ago

    Victoria, Canada Method Marketing Full time

    **Digital Marketing Account Manager** Digital Marketing Project Manager We are looking for an experienced digital marketing project manager at our marketing agency benefits include: - Work from anywhere - Set your own hours - Career education opportunities - Competitive wages - Bonuses with growth of business / retention of clients We believe in doing...

  • Customer Experience Associate

    1 month ago

    Victoria, Canada TD Bank Full time

    414006BR Retail Banking - Customer Service Victoria, BC July 12, 2023 Company Overview Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers and...

  • Customer Experience Associate

    4 weeks ago

    Victoria, Canada TD Bank Full time

    409842BR Retail Banking - Customer Service Victoria, BC May 18, 2023 Company Overview Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers and...

  • Customer Experience Associate

    4 weeks ago

    Victoria, Canada TD Bank Full time

    409843BR Retail Banking - Customer Service Victoria, BC May 18, 2023 Company Overview Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers and...