IT Manager

Tri-Mach is a leading provider of sanitary stainless steel solutions, specializing in custom equipment and services for the food, beverage, and pharmaceutical industries. For over 30 years, Tri-Mach has remained passionate about providing state-of-the-art machinery and innovative new solutions to our communities' most vital industries.

At Tri-Mach, we believe the formula to creating the best solutions, is having the best people. Recognized as one of Canada's Top Employers, we’ve never lost sight of putting people first, ensuring an open culture driven by respect, support, and building long-term relationships.

We are looking for an IT Manager who will be responsible for the effective operation of information technology (IT) services, IT risk management and support across the organization. This individual oversees IT project management, resource management, supervision of IT helpdesk staff, as well as communication with the executive team, business unit leaders, and end users. The IT Manager is also responsible for IT strategic and tactical planning, as well as identifying, selecting, and deploying the appropriate technology resources that will support corporate goals and objectives. Other duties may be assigned as necessary. It is crucial that our IT Manager promotes a positive company image through safety, quality, consistency, and professionalism.

**PERKS OF THE ROLE**
- Large variety of work, no project is ever the same
- Career development opportunities
- Onsite Skill Development Programs
- Tuition Reimbursement
- RRSP Matching
- Competitive Group Benefits for Dental, Drugs and Health Care
- Annual Boot allowance
- Fully equipped private gym Company events like BBQs and more
- **KEY RESPONSIBILITIES**
- Plan, develop, and manage all IT services, programs, and support throughout the enterprise.
- Develop a roadmap of initiatives to minimize cybersecurity risk, execute that plan and maintain its effectiveness.
- Provide internal IT support (server security, software updates, hardware maintenance etc.).
- Oversee the implementation, deployment and operation of information systems and technology solutions for business needs.
- Manage the IT Helpdesk team with proper triage methodology, efficiency metrics and a reduction in active tickets (backlog).
- Oversee Website functionality and development.
- Assist senior management with the direction and facilitation of IT strategic and tactical planning.
- Research, design, and implement the appropriate technologies to support and improve corporate communications, access to information, and end-user productivity.
- Oversee project management for IT-related undertakings, including clear capture of business requirements, provision of functional deliverables, milestone planning, and project post mortems.
- Ensure that applicable project management practices are followed throughout project lifecycles.
- Hire, staff, and supervise a skilled team of IT professionals; help guide the professional development of IT personnel.
- Assist in developing and managing a budget for technology, IT services, and personnel.
- Liaise with vendors and service providers to ensure efficient and cost-effective acquisition of technology purchases; oversee warranties and service agreements.
- Stay informed on new or emerging trends and technologies that provide clear benefits to the organization, business partners, and/or customers.
- Create and deliver business cases for technology acquisitions.
- Create status reports as required; present findings to senior management.
- Assist in the writing of grants, RFPs, RFIs, and RFQs.
- Plan end-user training as required.
- Act as advocate for IT department and its initiatives.
- Always conduct oneself in a professional manner in alignment with Company values, including but not limited to language use, attire, and workmanship
- In accordance with Company policy and relevant employment legislation, overtime and work outside of regular hours, and being on call may be required at the discretion of the Company
- All other duties as required

**Requirements**:
**QUALIFICATIONS**
- Post Secondary Degree or Diploma in computer science, or an acceptable combination of education and relevant experience required.
- 10 years of experience working in the IT industry required.
- 5 years of direct work experience in an IT management capacity required.
- Hands on experience installing IT hardware and software.
- Some experience managing budgets for an IT department.
- Project Management experience.
- Advanced overall knowledge of networking, operating system, and server architectures, including Sophos, Aruba, VMware, Nimble, HPE Servers.
- Good overall knowledge of programming concepts, software development cycles, and associated tools and platforms.
- Proficiency with VPN networks, firewalls, encryption, and other aspects of network security technologies.
- Support ticket system management.
- Knowledge of applicable IT laws and regulations.

**ASSET**:

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