Treatment Program Support Worker

7 months ago

Victoria, Canada The Salvation Army Full time

The Treatment Support Worker at the ARC plays a vital role in assisting clients on their recovery journey in the ARC Treatment Program. This part-time position entails providing essential support, supervision, and documentation while actively participating in team collaboration, professional development, and administrative tasks as directed.

**HOURS**:

- 15 hours per week: Friday 2 pm - 4pm; Saturday and Sunday 1 pm - 7.30 pm

**KEY RESPONSIBILITIES**:
**Client Support and Engagement**:

- Assist clients connect with recovery meetings such as AA (Alcoholics Anonymous), NA (Narcotics Anonymous), LifeRing, and SMART Recovery, ensuring they are prepared and transported safely.
- Facilitate therapeutic group activities on weekends to engage clients and provide support for their recovery journey.
- Promote positive interactions between clients and the community.
- Assist clients strengthen and develop their support network by facilitating visits with family members and friends.

**Documentation and Record-Keeping**:

- Document client behavior, progress, and interactions accurately, maintaining detailed records as per program protocols.
- Ensure timely and thorough completion of required documentation related to client care and program activities.
- Safety and Facility Oversight
- Conduct regular rounds of the facility to ensure safety and security, addressing any concerns promptly and appropriately.
- Monitor and maintain a safe environment for clients and staff, following program guidelines and protocols.

**Case Management and Team Collaboration**:

- Participate actively in the case management team, providing updates and insights on client progress, needs, and challenges.
- Collaborate with team members to develop and implement individualized treatment plans for clients.
- Administrative Support
- Assist with administrative tasks as directed, such as organizing client files, preparing reports, or assisting with program scheduling.
- Maintain confidentiality and adhere to organizational policies and procedures in all administrative tasks.

**Professional Development**:

- Engage in core addictions training and professional development opportunities, including programs such as Nonviolent Crisis Intervention (CPI) and other relevant training initiatives.
- Stay updated on best practices in addiction treatment and recovery to enhance skills and knowledge in the field.

**Teamwork and Liaison Services**:

- Collaborate with the treatment program team to ensure accurate and timely reporting of client information.
- Coordinate and plan group outings and activities for clients.
- Participate in client interventions with a multidisciplinary case management team.
- Attend clinical supervision, team meetings, and training as directed.
- Participate in on-going program assessment, review, and evaluation.
- Support treatment staff with itemizing and storing clients’ belongings.
- Facilitate communication and coordination with community partners, government agencies, and various program staff within the ARC (e.g., CRF, Housing and Support Services, Facilities, Spiritual Care Coordinator, Finance and Administration).
- Participate in team meetings, case conferences, and community outreach efforts to promote program services and resources.
- Build and maintain positive relationships with external stakeholders to enhance client support and access to community resources.

**Other**:

- Must attend all staff meetings and training seminars related to agency services if requested.
- May be assigned other related duties according to agency needs at the discretion of the ARC Treatment Program Manager.

**QUALIFICATIONS AND EDUCATION REQUIREMENTS**:
**Education/Certifications**:

- 2-year diploma or equivalent coursework in substance abuse and mental health is required.
- Must complete a reliability security clearance including a criminal record check.

**Experience**:

- Experience working with individuals experiencing mental health and/or substance abuse disorder is required for this position.

**Required Skills/Knowledge**:

- Previous experience in intake coordination, admissions, or case management in a behavioral health or substance abuse treatment setting is an asset.
- Strong interpersonal skills with the ability to establish rapport and build relationships with participants, referring agencies, and community partners.
- Excellent verbal communication skills to effectively convey information and provide support to participants.
- Strong written communication skills with attention to detail and organizational abilities.
- Knowledge of substance abuse disorders, treatment modalities, and recovery principles.
- Ability to work effectively in a fast-paced environment and collaborate with a multidisciplinary team.
- Compassionate and non-judgmental approach to working with individuals struggling with substance use disorders.
- _NOTE: A Federal Government “Enhanced Reliability” Security Clearance and Criminal Record Check

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