Partner Success Manager, Cad/rms
2 months ago
**THE COMPANY**
Versaterm Public Safety is a software company that has been in business for over 40 years. We provide industry-leading products in mission-critical areas for Police, Fire and EMS agencies across North America and the Caribbean. As a result of significant growth, we are looking for top notch professionals to join us during this exciting time. Our clients relay on us to provide exceptional 24/7 support, and we depend on a team of top-notch professionals who are dedicated to client service excellence.
**THE ROLE**
The Partner Success Manager, CAD/RMS position is essential in shaping the customer experience and customer satisfaction for all client initiatives after initial onboarding. Partner Success Manager take on management of client product upgrades and provide front-line, non-technical support for all clients utilizing our Record Management System (RMS) and Computer Aided Dispatch (CAD). They work with the client evolution teams to identify opportunities to enhance the customer experience and implement add-on functionality to take advantage of the evergreening of the product suite.
**WHAT YOU'LL DO**
- Own and manage long-term partnerships with a portfolio of partner agencies from onboarding and beyond
- Serve as point of contact and advocate for assigned partner agencies
- Work closely with sales, implementation, support, and product teams to align exceptional service delivery
- Remain focused on the three primary goals of Partner Success: drive value, reduce/manage churn, and support the renewal process
- In cooperation with the Director of Partner Success, determine the metrics, health scores, and KPIs relevant to each account
- Collaborate with sales, product, and marketing to support strategies across the Versaterm ecosystem
**ROLE REQUIREMENTS**
- Understanding of public safety software systems and law enforcement practices
- Proven customer support and/or account management experience
- Excellent written and oral English language skills
- Knowledge of JIRA, Confluence, Kantata or CRM systems (eg. Gainsight) will be considered an asset
- Knowledge of CAD, RMS or Mobile Applications (Versaterm products specifically would be an asset)
- Passion for public safety
- Ability to travel to provide on-site services
**KEY COMPETENCIES**
- Intense focus on customer service with the desire to go above and beyond to meet client demands and project deadlines
- Ability to multitask, prioritize and manage time efficiently
- Independent worker and team collaborator
- Excellent communication, listening and problem-solving skills and the ability to hold executive-level internal and external conversations that drive business and move relationships forward
**EQUAL OPPORTUNITY
-
Partner Success Manager
2 days ago
Ottawa, Canada Versaterm Full time**The Company** Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we've been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through purposeful integrations and a selective growth strategy,...
-
Partner Success Manager, Cad/rms
6 months ago
Ottawa, Canada Versaterm Full time**THE COMPANY** Versaterm is an Ottawa-based vertical market software company that has been in business for over 40 years. We provide industry-leading products in mission-critical areas for Police, Fire and EMS agencies across North America and the Caribbean. As a result of significant growth, we are looking for top notch professionals to join us during...
-
Partner Success Manager, Cad/rms
6 months ago
Ottawa, Canada Versaterm Full time**THE COMPANY** Versaterm is an Ottawa-based vertical market software company that has been in business for over 40 years. We provide industry-leading products in mission-critical areas for Police, Fire and EMS agencies across North America and the Caribbean. As a result of significant growth, we are looking for top notch professionals to join us during...
-
Account Manager, Cad/rms
7 months ago
Ottawa, Canada Versaterm Full time**THE COMPANY** Versaterm is an Ottawa-based vertical market software company that has been in business for over 40 years. We provide industry-leading products in mission-critical areas for Police, Fire and EMS agencies across North America and the Caribbean. As a result of significant growth, we are looking for top notch professionals to join us during...
-
Partner Success Advisor
7 months ago
Ottawa, Canada Versaterm Full time**THE COMPANY** Versaterm is an Ottawa-based vertical market software company that has been in business for over 40 years. We provide industry-leading products in mission-critical areas for Police, Fire and EMS agencies across North America and the Caribbean. As a result of significant growth, we are looking for top notch professionals to join us during...
-
Partner Success Specialist
6 months ago
Ottawa, Canada Versaterm Full time**THE COMPANY** Versaterm is an Ottawa-based vertical market software company that has been in business for over 40 years. We provide industry-leading products in mission-critical areas for Police, Fire and EMS agencies across North America and the Caribbean. As a result of significant growth, we are looking for top notch professionals to join us during...
-
Partner Success Specialist
6 months ago
Ottawa, Canada Versaterm Full time**About Us** For over 40 years, Versaterm Public Safety has been a pioneer in public safety software, revolutionizing agencies' operations, both large and small, with a comprehensive range of solutions from community engagement to case closure. Versaterm's commitment to public safety is exemplified by a steadfast dedication to customer satisfaction, the...
-
Partner Success Specialist
6 months ago
Ottawa, Canada Versaterm Full time**About Us** For over 40 years, Versaterm Public Safety has been a pioneer in public safety software, revolutionizing agencies' operations, both large and small, with a comprehensive range of solutions from community engagement to case closure. Versaterm's commitment to public safety is exemplified by a steadfast dedication to customer satisfaction, the...
-
Regulatory Practice Partner
4 months ago
Ottawa, Canada MD Financial Management Full timeRequisition ID: 206908 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. MD Management Limited, a division of Scotia Wealth Management, has an exciting opportunity for a talented, enthusiastic, and client-focused Regulatory Practice Partner to join our team in multiple locations across Canada.** Ottawa,...
-
Partner Success Manager
7 months ago
Ottawa, Canada Augmentt Full timeAs a Partner Success Manager, you will support our new and existing partners. Your main responsibilities are to solidify, expand, and manage relationships with our customers and ensure they see the value of Augmentt products. You are also responsible for overall customer wellbeing by proactively building relationships with customers with a view towards...
-
Customer Success Account Manager
6 months ago
Ottawa, Canada Microsoft Canada Full timeOverview With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products, services, and partnerships. Come join CE&S and help us build a future where customers achieve their business...
-
Customer Success Account Management Manager
7 months ago
Ottawa, Canada Microsoft Full timeWith over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products, services, and partnerships. Come join CE&S and help us build a future where customers achieve their business outcomes...
-
Cad Technician
7 months ago
Ottawa, Canada exp Full timeAre you ready to design your future? Be our next **CAD Technician!** **Your work environment at EXP** In this role, you will join the Municipal Infrastructure and Land Development group, based in the **Ottawa **office. **What a day at EXP has in store for you** Prepare preliminary and detailed CAD drawings associated with the Municipal Infrastructure...
-
Customer Success Account Manager
7 months ago
Ottawa, Canada Microsoft Canada Full timeOverview With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products, services, and partnerships. Come join CE&S and help us build a future where customers achieve their business...
-
Cad Technician
3 months ago
Ottawa, Canada exp Full time**CAD Technician** **Ottawa, ON** At EXP, we’re driven to provide innovative solutions for the world’s built and natural environments. As a team of engineers, architects, designers, scientists, creators and a community of professionals, we bring diverse and talented people together to solve the world’s most complex challenges. Here, you join a team...
-
Cad Technician
6 months ago
Ottawa, Canada exp Full time**CAD Technician** **Ottawa, ON** At EXP, we’re driven to provide innovative solutions for the world’s built and natural environments. As a team of engineers, architects, designers, scientists, creators and a community of professionals, we bring diverse and talented people together to solve the world’s most complex challenges. Here, you join a team...
-
IT Operations Manager
3 weeks ago
Ottawa, Ontario, Canada Manager – IT Full timeWe are seeking a highly skilled IT professional to lead our team's technology operations as an IT Operations Manager.About the RoleThis position is responsible for managing and maintaining the overall IT infrastructure, including End User IT Equipment setup and management. The successful candidate will provide timely IT support and resolve issues remotely...
-
Specialist, Information and Records Management
6 months ago
Ottawa, Canada CMHC Full time**Job Requisition ID**: 10070 **Position Status**: Permanent Full Time **Position Type**:Hybrid **Office Location**:Ottawa (ON); Halifax (NS); Montreal (QC); Toronto (ON) **Travel Requirement**: Travel not required **Language Designation**: English Essential **Language Skill Levels (Read/Write/Speak)**: ZZZ **Salary**: Our salaries generally range...
-
Aerospace Design and CAD Manager Role
1 day ago
Ottawa, Ontario, Canada Employment and Social Development Canada Full timeAerodynamic Expertise Sought for High-Profile Aerospace PositionTransport Canada is currently seeking a highly skilled and experienced Team Leader, Aerospace Design and CAD Manager to lead their design office in Ottawa. This dynamic role will involve directing, supervising, and participating in all activities of the design office, ensuring the preparation of...
-
IT Infrastructure Manager
2 weeks ago
Ottawa, Canada Manager – IT Full time**Job Title:** IT Infrastructure Manager**Location:** Ottawa, OntarioWe are seeking an experienced IT Infrastructure Manager to join our team. As a key member of our organization, you will be responsible for managing and maintaining our IT infrastructure, ensuring seamless operations and high levels of service delivery.The successful candidate will have a...