Mgr, Reservation-oggta

**Position Summary**

**Key Accountabilities**
- Ensure reservation department and Front Office staff are constantly aware of availability states open, on request, closed dates, high demand dates etc.
- Ensures the maintenance of accurate reservations records and ensures that Reservation Agents are completing all assigned duties as well as following all established hotel/department policies
- Maintains reservation forecasting reports based on statistics codes (Market, Source, Rate Code etc.), and makes amendments as required
- Monitors and coordinates group reservations activity with the Sales Manager and responsible for creating reservation blocks in the system, Opera PMS system, and entering rooming Lists
- Track all reservations picked up from all online channels like hotel website, Online Travel Agencies, GDS, other third party etc. to utilize within other related reports
- Understand and enforce hotel and company credit policies and ensure proper billing instructions, routing instructions and payment methods are applied to the reservations
- Responsible for loading and maintaining rates, packages and tracking codes in the Property Management system
- Responsible for maintaining Rate parity across all booking channels (website, OTA, GDS, Travel Agents Etc.)
- Tracks daily, weekly, monthly, and yearly statistics for analytical, budgeting and forecasting purposes
- Update all channels of distribution as needed with rate or inventory restrictions
- Determine work procedures, prepare work schedules, assign duties and expedite workflow for Reservation Agents
- Works closely with Regional Director, Hotel Revenue Management - GTA with budgets, managing labor and expenses for department

**Education and Qualifications**
- Post-secondary education in Hospitality
- Minimum 4 years of experience in hotel operations
- Minimum 3 years leadership experience
- Knowledge of Opera PMS / TravelClick CRS/ IDeaS RMS are an asset. Proficiency in Opera PMS preferred
- Knowledge of casino operations is an asset
- Requires self-initiative, analytical skills, proficiency in technical areas and customer relations
- Excellent oral and written communication skills and organizational skills
- Proficient in Microsoft Word, Excel and PowerPoint
- Proficient at statistical and competitive analysis
- Guest service and team-oriented high energy individual with a positive attitude is a must
- Strong interpersonal skills and possession of a full understanding of professional business ethics, decorum and social skills
- Proven organizational, time management, problem solving skills and presentation skills
- A commitment to continually increase knowledge of products and services to offer exceptional experiences to guests
- A willingness to learn, develop and achieve new skills for personal and professional development
- Ability to successfully obtain a Gaming LicenseBilingual (English/French) is an asset but not required

**Work Environment Considerations**
- Work within a 24/7 operation with ability to work flexible hours when required (days, evenings, nights, weekends and holidays)Must be willing to submit to a criminal record check with results acceptable to our organization, standards and position.