Resident Manager Team, Bedford

4 months ago

Bedford, Canada Realstar Full time

Realstar is a leading residential property management company with over 160 properties across Canada. Our properties are clean, quiet and attract quality residents who will attest to our unique standards of service.

**Responsibilities**:

- Conduct monthly market surveys and have a thorough understanding of competition and current market conditions
- Hold open houses and undertake external business development activities
- Recommend rental rates to district manager for available units and lease renewals
- Actively promote various referral programs

Customer Service Responsibilities
- Greeting and interacting with residents in a customer friendly and professional manner in person and on the phone (Please note: for training purposes phone calls are monitored by a third party service provider)
- Organize, promote, and conduct resident events
- Ensure resident issues and service requests are addressed within 24 hours
- Promote a neighbourly and community atmosphere
- Undertake programs to recognize long term residents
- Seek ways to exceed service expectations of residents

Management & Training Responsibilities
- Complete thorough orientation and training of new and existing staff (refer to schedule of training responsibilities)
- Thorough understanding of annual budgets and operating and capital plans

Fire Safety-Life Safety-Emergency Situation Responsibilities
- Comply with regular fire safety and life safety standards including keeping fire, Riskcheck, maintenance and preventative maintenance logs up to date, as well as completing and holding fire drills
- Extensive knowledge of emergency procedures including fire, flood, and mould and ensure staff has thorough understanding

Cleaning Responsibilities
- Exterior Duties
- Interior Duties
- Vacant Units

Renting & Administration Responsibilities
- Show and sell suites to prospective tenants
- Ensure rents are collected and deposited on a timely basis
- Negotiate lease renewals in conjunction with established targets
- Utilize computerized property management system to record transactions and run various operating reports

Property Maintenance Responsibilities
- Thorough knowledge of all maintenance systems (pumps, emergency generators, HVAC, boilers, chillers, swimming pool, sprinklers, etc.)
- Coordination of month-end duties and responsibilities, including
- Pre-inspection
- Scheduling of contractors and staff for the turnover of vacant units
- Oversee contractors of fire and life safety systems to ensure required maintenance and repairs completed properly
- Assist district manager and construction manager with managing execution of the annual capital plan and identifying current or future physical issues for repair
- Supervise staff, service providers and contrators and oversee quality of work performed
- Review and approve invoices for payment to contractors for services appropriately completed

Skills and Experience Required
- Background in residential property management or related business experience (office administration, skilled-trade, handyperson.
- Strong customer service and selling skills
- Excellent communication skills to deal with residents, prospects, colleagues and trades
- Management skills to coach, train, and motivate staff and develop a team environment
- Maintain a professional and presentable appearance at all times
- Basic computer and keyboarding skills
- Ability to perform minor repairs and aptitude for mechanical systems
- Demonstrated cleaning skills
- One individual must be able to lift and push heavy objects, including garbage bins, furniture and appliances or perform snow removal duties, sometimes for extended periods of time

We thank all those who apply, but only those selected for an interview will be contacted.

Realstar supports equal opportunity initiatives. Accommodation will be provided in all stages of the hiring process. Contact us for any accommodation requests, and we will work with you to meet your needs.

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