
Field Service Representative
1 week ago
ROLE SUMMARY:
RESPONSIBILITIES INCLUDE:
- Troubleshoot mechanical equipment at the customer’s facility and make the necessary adjustments to bring equipment up to running status.
- Report and correct abnormal equipment conditions and inaccurate actions by customer staff.
- Support developing operating and troubleshooting knowledge of the operations team.
- Review/suggest additional tools or equipment necessary to better operate or maintain customer equipment.
- Make recommendations to repair/replace only items that require repair/replacement.
- Travel to both domestic and international customer locations for long
- and short-term support.
- Lead on-site team and liaison with customer and ATS Project Manager.
- Coordinate 3rd party vendors and assist to resolve technical issues as required.
- Follow ATS and customer’s plant and safety regulations while at their facility.
- Complete detailed Service Report for the services provided in a timely manner and submit to the appropriate people.
- Ensure customer issues have been resolved through follow-up communication and project/case closure if required.
- Be available to be on-call on a rotational basis.
- Communicate through various mediums with internal and external customers to understand needs and support resources and solutions accordingly.
- Collect and assemble all necessary technical information and customer specifications to prepare for service scope.
- Facilitate warranty/non-warranty claims with the customer.
- Coordinate service projects including team meetings, schedule and financials as required.
- Assist others and take on temporary or permanent assignments as requested by the Service Manager.
- Responsible for keeping up with current products and equipment used at ATS in Cambridge.
- Responsible for meeting or exceeding customer expectations in an efficient manner.
- Fill out daily site reports and safety check lists
- During integration into Systems build you’ll be required to perform all duties outlined in our Toolmaker Job descriptions
- Must be willing to travel to customer sites.
- Travel time will be up 80% during service rotations per year
**Additional Information**:
QUALIFICATIONS:
**Education**:
- A post-secondary diploma, degree, or certificate of qualification specializing in mechanical engineering, Tool & die maker, Millwright, MTBI, or equivalent. Design experience is an asset.
**Experience**:
- A minimum of five years of experience servicing or building high speed automation systems.
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