See more Collapse

Travel Experiences Coordinator

1 month ago

Vancouver, Canada Discover Canada Tours Full time

Reporting to the Product Manager, the Travel Experiences Coordinator - Group Travel will be primarily responsible for developing custom group quotes and providing ongoing support to clients and excellent customer service. The Travel Experiences Coordinator - will also assist the Product Manager and Director with the ongoing development of the scheduled Multi Day Tours.

Interact effectively with all of our customers and partners and have the ability to respond to inquiries independently, professionally and promptly. Specific responsibilities include:
Custom Tour Quoting & Product Development
- Share your love of Canada through the creation of custom tour proposals
- Collaborate with the Product Manager and Sales department in a strategic growth plan for group sales, including customer service standards, advance sales strategy
- Be one of the first points of contact for incoming group inquiries
- Generate new group business for all divisions by creating exceptional and competitive group proposals based on client requirements and budget
- Using extensive knowledge of geographical information for Western Canada and Washington & suppliers throughout Canada build unique itineraries and packages that will impress customers, in consultation with the Product Manager
- In consultation with the Product Manager utilize pricing template and research similar products set prices that will provide good value to the clients while meeting profit margin targets.
- Load custom tours onto a booking system as needed
- Collaborate with Sales team to ensure partner and account relationship is managed effectively
- Work with existing clients to assess needs and present tour options with the goal of continually increasing the amount of business with them
- Manage communications and deliver excellent customer service to all parties in reference to group bookings, serving as point of contact for various clients
- Deliver information sessions and presentations to clients as needed
- Partner with internal graphics designer to develop marketing material for clients as needed
- Ensure company deadlines, payment collection, and group details are delivered according to contract terms
- Partner with accounting team to collect and document all deposits and payments according to the schedule outlined in the agreement between client and company
- Troubleshoot issues that arise before, during or after the tour, pursuant to company policy

Scheduled Tour Product Development
- Partner with Product Manager to identify the best suppliers to work with for each tour
- Ensure annual hotel blocks are made in a timely manner
- Responsible for product quality & guest experience
- Continuously evaluate itineraries and make improvements where possible based on feedback from clients and tour guides.
- Understand customer needs
- Decide on best add-ons
- Train operations and sales teams on all assigned products
- Train Tour Guide Manager / Supervisor(s) on new tour products
- Communicate with sales & marketing team to determine best schedule, new products, etc
- Research competitor product and pricing
- Attends guide training ensuring the understand the products and/or train the tour guide supervisor
- Verify products on our booking system and third party sites and our own marketing materials to ensure all information is correct
- Serve as a bridge between sales and operations
- In collaboration with the Product Manager identify the best accommodations, attractions and unique experiences that we can add to our portfolio for Group Travel for specific brands.
- Manage the product for a specific brand under the DCT company of brands, creating product based on the key selling features.
- Stays on top of new tourism products, attends trade shows, familiarization visit of top suppliers/destinations, etc.

Assist with projects related to the position as directed by the Manager
- Job Requirements/Qualifications:

- Expectations/Responsibilities:

- Excellent destination knowledge is strongly preferred
- Ability to plan, organize, set priorities and manage processes efficiently on a daily basis
- Must be results focused, have attention to detail, excellent organizational skills, able to meet tight deadlines and work well under pressure
- Excellent attention to detail
- Successfully manage multiple clients and their travel request
- Self motivated and positive, professional approach to customer service
- Minimum 1- 2 years experience preferred in the Travel Industry specifically Group Travel.

Position Attributes: WHAT WE ARE LOOKING FOR
- A passion to take full ownership of your position and take opportunities to the next new level
- Willingness to go above and beyond and be a dynamic team player within organization
- A strong communicator, enthusiastic, optimistic, accommodating, energetic, verbal and active within a team environment. Strong command of English.
- Ability to influence while building friendly and positive relationships
- A terrific collaborator, able

We have other current jobs related to this field that you can find below

  • Air Travel Consultant

    4 weeks ago

    Vancouver, Canada Travel Edge Full time

    Company Description Travel Edge is the largest luxury-focused travel agency in North America with over 750 advisors, planners and travel experts specializing in Leisure, Corporate & Events travel. At Travel Edge we believe in the power of travel, our people, the technology they use, and giving back to the communities in which we operate. Our luxury advisors...

  • Air Travel Consultant

    5 days ago

    Vancouver, British Columbia, Canada Travel Edge Full time

    Company DescriptionTravel Edge is the largest luxury-focused travel agency in North America with over 750 advisors, planners and travel experts specializing in Leisure, Corporate & Events travel. At Travel Edge we believe in the power of travel, our people, the technology they use, and giving back to the communities in which we operate. Our luxury advisors...

  • Corporate Travel Agent

    2 months ago

    Vancouver, Canada Gant Travel Full time

    We’re looking for a few great travel agents who embrace technology and aren’t afraid of innovation and improvement. We love online bookings! We process more online every year - but when the weather is rotten and time is running short, every traveler needs a good travel agent. That’s why we’re hiring trained travel agents so we can continue to grow...

  • Travel Agent

    5 days ago

    Vancouver, British Columbia, Canada Advanced Travel Full time

    We are seeking an experienced and knowledgeable Travel Agent with expertise in using the Amadeus Global Distribution System (GDS). As a Travel Agent, you will be responsible for providing exceptional customer service while assisting clients in planning and booking their travel arrangements. This position offers an exciting opportunity to work in a dynamic...

  • Business Development Manager

    2 months ago

    Vancouver, Canada Travel Edge Full time

    **Travel Edge** is the largest luxury-focused travel agency in North America with over 750 advisors, planners and travel experts specializing in Leisure, Corporate & Events travel. At Travel Edge we believe in the power of travel, our people, the technology they use, and giving back to the communities in which we operate. Our luxury advisors are at the core...

  • Travel Consultant

    5 days ago

    Vancouver, British Columbia, Canada WE Travel Full time

    WE Travel Professional Full Time Permanent West 1st Street 2 position available Assessible Employer: Yes Open to International applicants with valid Canadian Work permits: YesPosted on April 18, 2023Senior or Intermediate Travel Consultant required.Responsibilities & Qualifications:2+ years Experience as a travel consultantSalary/Wage:46,000 +Other...

  • Travel Consultant

    1 week ago

    West Vancouver, Canada Maritime Travel Full time

    **About Maritime Travel**: As a Travel Consultant at Maritime Travel, you will be the face of our organization, responsible for delivering outstanding customer service, providing expert travel advice, and helping our clients create unforgettable travel experiences. Your role will involve: **Responsibilities**: - **Customer Service**:Deliver exceptional...

  • Travel Agent

    3 weeks ago

    North Vancouver, Canada Advanced Travel Full time

    We are seeking an experienced and knowledgeable Travel Agent with expertise in using the Amadeus Global Distribution System (GDS). As a Travel Agent, you will be responsible for providing exceptional customer service while assisting clients in planning and booking their travel arrangements. This position offers an exciting opportunity to work in a dynamic...

  • Corporate - Travel Advisor

    2 months ago

    Vancouver, Canada Direct Travel Full time

    **Corporate Travel Advisor - Amadeus - Vancouver, BC** **Embark on the next step in your career journey with Direct Travel!** As a key member of the Corporate Travel Division, the Corporate Travel Counselor will support our Vancouver office. The Corporate Travel Counselor will be responsible for handling all aspects of corporate travel arrangements for our...

  • Leisure Travel Advisor

    3 weeks ago

    Vancouver, Canada Direct Travel Full time

    **LEISURE TRAVEL ADVISOR - Vancouver, BC** **Position Overview** As key members of the Vision Travel team, Leisure Travel Advisor will be responsible for the successful completion of leisure travel arrangements for Vision Travel clients. This role will work closely with Leisure Travel team members within the Vancouver, BC branch and report to the...

  • Leisure Travel Advisor

    3 weeks ago

    Vancouver, Canada Direct Travel Full time

    **LEISURE TRAVEL ADVISOR - Vancouver, BC** **Position Overview** As key members of the Vision Travel team, Leisure Travel Advisor will be responsible for the successful completion of leisure travel arrangements for Vision Travel clients. This role will work closely with Leisure Travel team members within the Vancouver, BC branch and report to the...

  • Leisure Travel Advisor

    3 weeks ago

    Vancouver, Canada Direct Travel Full time

    **LEISURE TRAVEL ADVISOR - Vancouver, BC** **Position Overview** As key members of the Vision Travel team, Leisure Travel Advisor will be responsible for the successful completion of leisure travel arrangements for Vision Travel clients. This role will work closely with Leisure Travel team members within the Vancouver, BC branch and report to the...

  • Leisure Travel Advisor

    3 weeks ago

    Vancouver, Canada Direct Travel Full time

    **LEISURE TRAVEL ADVISOR - Vancouver, BC** **Position Overview** As key members of the Vision Travel team, Leisure Travel Advisor will be responsible for the successful completion of leisure travel arrangements for Vision Travel clients. This role will work closely with Leisure Travel team members within the Vancouver, BC branch and report to the...

  • Leisure Travel Advisor

    3 weeks ago

    Vancouver, Canada Direct Travel Full time

    **LEISURE TRAVEL ADVISOR - Vancouver, BC** **Position Overview** As key members of the Vision Travel team, Leisure Travel Advisor will be responsible for the successful completion of leisure travel arrangements for Vision Travel clients. This role will work closely with Leisure Travel team members within the Vancouver, BC branch and report to the...

  • Travel Coordinator

    3 weeks ago

    Vancouver, Canada Newcrest Mining Full time

    Work type- PERMANENT - FULL TIME- Location- RED CHRIS MINE, VANCOUVER OFFICE- Applications close- 24 MAY 2024Newmont has recently acquired Newcrest Mining creating the world’s leading gold mining company. With operations around the world, our workforce reflects the diversity of the communities where we operate. We aim to create an inclusive environment...

  • Trip Leader

    3 weeks ago

    Vancouver, Canada Detours Travel Full time

    Detours is the largest operator of LGBTQ+ tours (by number of trips per year), operating 8 to 13-day flexible-style group tours in 21 countries. We’re currently looking for one more trip leader (we just hired 3!) who will embrace our unique concept and add to our existing team of 8 fantastic trip leaders. Our trip leaders (who are not tour guides, those...

  • Trip Leader

    3 weeks ago

    Vancouver, Canada Detours Travel Full time

    Detours is the largest operator of LGBTQ+ tours (by number of trips per year), operating 8 to 13-day flexible-style group tours in 21 countries. We're currently looking for a trip leader who will embrace our unique concept and add to our existing team of 8 fantastic trip leaders. Our trip leaders (who are not tour guides, those are hired locally in each...

  • Travel Experiences Specialist or Coordinator

    2 months ago

    Vancouver, Canada Discover Canada Tours Full time

    Collaborate with the Product Manager and Sales department in a strategic growth plan for Independent Travel & Charter sales, including customer service standards, advance sales strategy. - Be one of the first points of contact for incoming Independent Travel & Charter inquiries - Generate new business for all divisions by creating exceptional and competitive...

  • Travel Experiences Specialist or Coordinator

    5 days ago

    Vancouver, British Columbia, Canada Discover Canada Tours Full time

    Collaborate with the Product Manager and Sales department in a strategic growth plan for Independent Travel & Charter sales, including customer service standards, advance sales strategy. Be one of the first points of contact for incoming Independent Travel & Charter inquiries Generate new business for all divisions by creating exceptional and competitive...

  • Bilingual Corporate Travel Consultant

    3 weeks ago

    Vancouver, Canada Travel Edge Full time

    Company Description As Travel Edge continues to experience the swell of the return to travel, we are currently hiring talented Corporate Travel Consultants to join our busy North American Corporate travel team. Be a part of an exciting group of experienced team members who have exemplary customer service skills, assist with our client’s travel needs, have...