Digital Learning Specialist

18 hours ago


Toronto, Canada Scotiabank Full time

Requisition ID: 156206

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

**Purpose**

Responsible for designing and developing digital learning content based on established learning frameworks. This role monitors learning effectiveness, provides end-user support and troubleshoots as required.

**Accountabilities**
- Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge
- Develops or advises the overall framework, strategy and technical design of digital assets, ensuring alignment with learning needs and service level agreements
- Coordinates across the Global Learning and Business Learning teams in the development of digital learning content, and develops digital assets based on scripts or storyboards
- Works with LMS Operations team, ensuring alignment with other parts of a program and assists with testing and deployment
- Utilizes technical knowledge to design and develop digital learning content in alignment with established design standards, brand, accessibility and responsiveness guidelines
- Maintains digital learning programs to ensure up-to-date learning content, friendly usability, troubleshooting technical issues, etc.
- Tracks and reports on training activities and evaluations to ensure program effectiveness; gathers and provides trends and insights to Senior Manager
- Provides end-user support and resolves low risk inquiries and concerns
- Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions
- Actively pursues effective and efficient operations within his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct
- Champions a high performance environment and contributes to an inclusive work environment

**Requirements**:

- Post-secondary Degree or Diploma in Business or Digital Communications or pursing education in related field
- Previous experience in designing and developing digital learning content required
- Knowledge of learning theories and practices
- 2-3 years of hands on experience with Articulate 360 suite, Adobe Creative Cloud, HTML/CSS development, Vyond
- Familiarity with accessible learning design preferred (JAWS, WCAG 2.0 requirements)
- Ability to work independently and collaboratively within a fast-paced environment
- Good communication and interpersonal skills
- Strong analytical skills
- Proven teamwork capabilities
- French language skills an asset

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.



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