Supportive Housing Manager

3 weeks ago

Edmonton, Canada Boyle Street Community Services Full time

**REPORTS TO**: Senior Manager of Housing and Outreach
**HOURS**: 37.5 - 40hrs/week

**JOB PURPOSE**:
Boyle Street Community Services is a non-profit Edmonton agency which assists individuals and families challenged by homelessness and poverty.

The Supportive Housing Manager is responsible for overseeing Terrace Heights, Boyle Street’s Supportive Housing program, and providing leadership of the staff working at the site.

The Supportive Housing Manager has the responsibility and authority to create, develop, manage, and evaluate the service delivery at Terrace Heights.

The Manager is responsible for overseeing the creation and maintenance of Care Plans that are person
- centered, provide choice, and are flexible and adaptive to meet client needs by using a strength-based approach. The Supportive Housing Manager ensures that guiding values of Boyle Street Community Services are upheld in all activities and services undertaken at Terrace Heights.

This position will work in close collaboration with the Senior Manager of Housing and Outreach, as well as a Team Lead/Assistant Manager to oversee programing and services.

**KEY AREAS OF RESPONSIBILITIES**:

- Overseeing Boyle Street’s Supportive Housing site, Terrace Heights
- Providing leadership that will create and maintain a well-motivated, competent, and multi-disciplinary team.
- Providing performance evaluation and supervision to staff.
- Ensuring the site is fully staffed.
- Overseeing the management of effective systems for intake and assessment of referrals, and the delivery of services to them.
- Managing fiscal and human resources allocated to the projects.
- Liaising with key external stakeholders, including funders, community organizations, property owners and government entities.
- Ensure program is meeting contractual targets and align with the agency’s values.
- Producing reports in accordance with contractual obligations and managing program evaluation.
- Plan and facilitate team meetings and reflections.
- Support in integrating and facilitating Cultural activities and ceremonies.
- Facilitate the rental process for effective unit turnover: potential tenant screening, showing of vacant suites, completing required paperwork for suite rentals, key distribution, damage deposit collection and maintain rental waitlist.
- Manage and coordinate interior and exterior repairs, maintenance, installations, landscaping, etc., as required (both preventative and emergency maintenance) with maintenance personal and property management.
- Ensuring effective communication and coordination with other Boyle Street programs.
- Perform other related duties as assigned by the Senior Manager of Housing and Outreach, which may include: supervising students, organizing program events outside of regularly scheduled work hours (evenings & weekends), co-facilitating program meetings and/or resident meetings, etc.

**QUALIFICATIONS**:
**Skills, Abilities and Attitudes**:

- Excellent organizational skills.
- Superior supervisory and mentoring abilities with front-line workers and supervisors.
- Excellent written and oral communication skills.
- Case planning expertise and the ability, at times, to support workers with their case planning.
- Familiarity with strength-based practice principles.
- Ability to build an environment that supports a relationship-based, client-centered practice that supports community members from survival to wellness.
- Works with initiative, commitment and enthusiasm.
- Ability to manage diverse teams and to provide positive leadership.
- Ability to build a healthy professional community with staff.
- Ability to solve problems creatively and in an ethical manner.
- Knowledge of Microsoft Office and ability to work with Microsoft 365
- Ability to work with the greater community and various organizations.
- Knowledge of ETO is an asset.

**Education**:
**Experience**:

- At least 3 years’ experience as a manager supervising staff
- At least 3 years’ experience delivering housing and/or community-based services.
- Experience networking with a range of partners.
- Experience working within a team as well as across teams in a multi-disciplinary organization.
- Knowledge of issues of homelessness and housing in Edmonton, including an understanding of poverty, its causes and effects.
- Experience working with Indigenous communities as well as newcomers to Canada.
- Extensive knowledge of housing programs and programming.
- Comfortable working under stress.
- A valid Class 5 license and a reliable vehicle are required.
- Criminal Record and Child and Youth Information Systems check are required.

Clients, staff and partners are vital members of the Boyle Street team, so we place emphasis on making sure that we address each other correctly. Pronouns are an important part of how we speak about people.

Pronouns might be:
She/Her/Hers He/Him/His They/Them/Theirs

And other pronouns that help individuals to express themselves

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