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The Customer Success Advocate’s primary focus celebrates our Presence/Modern Campus value of customer obsession by maintaining active relationships across Presence’s customer base of campus partners. Through independent judgement the Happiness Expert will conduct regular check-in calls and business reviews, assessment of product-related client needs, development, and implementation of success plans, facilitating discovery, needs assessment, and contracting of supplemental services, and advocating client priorities with internal teams and stakeholders.
**How you'll make an impact**:

- Develop a lasting rapport with our campus partners, from coordinators to directors, deans to vice presidents, and beyond by conducting regular check-in calls and business reviews with clients to assess client needs, satisfaction, and account health
- Learn the unique needs and challenges of each campus that you work with and develop strategies to fulfill these, centered around our solutions
- Thoroughly document outcomes of engagement interactions
- Develop and implement success plans designed to get lagging clients on the path to success
- Advocate client needs and desired outcomes with internal teams and stakeholders
- Make recommendations for improving user experience and advancing client use of Presence’s products
- Interface with the Innovation team to assist in establishing business/use cases based on client feedback
- Manage the orientation process (our version of implementation) and monthly check-ins to manage our campus partner accounts
- Facilitate training sessions for users, using our frameworks and learning outcomes, while infusing your own unique experiences
- Communicate with various internal groups to relay feedback
- Identify and escalate potential at-risk clients
- Conduct and document discovery and needs assessment for supplemental services estimates and deliver cost information to clients.
- Qualify upselling and cross-selling opportunities among current clients and coordinate with the sales team to pass opportunities into the sales pipeline

**What you'll need to succeed**:

- Strategic/Critical Thinking—Systematically solves problems and hypothesizes possible client pain points, expectations, and implicit needs; brainstorms with team members to devise solutions to solve complex client challenges; strong business and financial acumen; and ability to negotiate to best outcomes.
- Communication—Tailors communication to the client’s needs with authority; effectively delivers presentations and has strong verbal and written communication skills; possesses consultative and insight-based selling skills.
- Strong interpersonal skills, understanding how to develop and maintain business relationships; and highly collaborative in working with internal teams.
- Networking—Identifies the right client stakeholders and builds connections quickly to drive consensus for design wins; works cooperatively with a wide range of internal stakeholders for success
- Ownership—Relentless drive to achieve results; is independent and self-directed, and takes initiative
- Workflow Management—Sets clear, realistic, and time-bound objectives that align to business growth; breaks each objective into tasks and process steps that can be achieved within a realistic timeframe
- Four or more years of business experience, preferably in Student Affairs at a university or community college team, Sales or Business development
- Bachelor’s degree in business or related discipline
- St. Petersburg, FL
- Toronto, ON
- Camarillo, CA

**What you’ll gain**:

- Competitive compensation and benefits
- Rewards and recognition programs
- Learning and development opportunities
- Flexible Vacation Policy
- You will make a difference everyday for universities trying to grow and students trying to learn.

**Company Overview**:
Modern Campus is obsessed with empowering its 1,800+ higher education customers to thrive when radical transformation is required to respond to lower student enrollments and revenue, rising costs, crushing student debt and administrative complexity.
The Modern Campus engagement platform powers solutions for non-traditional student management, web content management, catalog and curriculum management, student engagement and development, conversational text messaging, career pathways, and campus maps and virtual tours. The result: innovative institutions can create a learner-to-earner lifecycle that engages modern learners for life, while providing modern administrators with the tools needed to streamline workflows and drive high efficiency.
Modern Campus is committed to fair and accessible employment practices and are committed to providing accommodations for persons with disabilities. We will work with all applicants to determine appropriate accommodation for individual accessibility needs.