Housekeeping / Room Attendant

5 months ago

Calgary, Canada SuperiorMasterBuilt Hotels Ltd Full time

MasterBUILT® Hotels develops, builds, manages and invests in best-in-class, select service hotels across Canada. MasterBUILT lives and breathes hospitality, developing more ground up hotels than other company in North America. As a Platinum winner of Canada’s Best Managed Companies, MasterBUILT believes in investing in the development of talented people with a passion for delivering exceptional results and a desire to learn and grow.

**NEW OPPORTUNITY**:
**Housekeeping / Room Attendant**

**Courtyard and Residence Inn by Marriott, Calgary South**

Reporting to the Executive Housekeeper/Housekeeping Supervisor, the **Room Attendant **will be responsible for the professional cleaning of all assigned guest rooms to achieve the standard of productivity and presentation required by hotel and company policy.

This full-time position requires the ability to be flexible with hours of work, as shifts will include early mornings, late evenings, and weekends.

**RESPONSIBILITIES**:

- Greet, interact with and ensure excellent stays for guests
- Be a strong, supportive team member
- Clean guest rooms, storage areas and corridors as allocated, achieving standards of cleanliness and presentation
- Clean rooms as per the checklists
- Ensure guest supplies and advertising material in bedrooms and bathrooms are replenished, achieving the correct standards for the room type
- Restock carts and storage areas for proper inventory/operational levels
- Report and log any lost and found items
- Ensure the security of keys and guest rooms at all times
- Understand the correct usage and storage of cleaning agents in line with health and safety regulations and manufacturer’s instructions
- Use and clean equipment with care reporting any defective equipment
- Carry out deep cleaning duties
- Use hotel linen in an efficient and cost effective manner while ensuring corridors are free from dirty linen
- Report all maintenance issues as per hotel policy and procedure
- Assist with cleaning duties in order to maintain a clean and well-ordered work area in line with hotel policy
- Contribute to the security of the building, company assets and guest/co-worker safety by reporting of suspicious persons and handling of keys/cash
- Special attention paid to dusting - all furniture in and out, lamps and shades, window sills, pictures, mirrors and frames, television, door frames, closet and shelves and rods
- Wash and disinfect telephones
- Empty and wash all trash cans, waste baskets and ice buckets
- Vacuum entire room and closet, moving light furniture
- Make beds using sheets and following hotel procedures, replacing duvet, dirty mattress pads as needed
- Wash and disinfect sinks, vanities, toilet bowls, tanks (inside and outside), tiles, tubs, soap dishes, shower stalls etc.
- Clean and shine faucets, pipes, shower heads and towel racks
- Replace all used amenities and linen as needed
- Mop bathroom floors
- Set alarm clocks and thermostats according to summer/winter temperatures in check out rooms
- Stock caddies supplies and cleans mobile pack system on a daily basis
- Ensure lights in guestrooms are turned off when rooms are vacant
- Ensure mobile packs and vacuums are returned to closet any time when not in use, including prior to breaks and at the end of the shift
- Ensure linen closets and fire exit doors are kept closed at all times
- Ensure keys are signed in and out at the beginning and end of every shift
- Empty soiled linen into the bin provided in each service areas and to report when bin is full
- Collaborate with team members and management in accordance with rush rooms, and other special request rooms
- Collaborate with team members to manage unexpected changes in assignment such as cleaning a room under someone else’s assignment in exchange for a room in your section
- Ensure all tidy ups of assigned rooms are completed before the end of shift
- Report all Lost and Found items from check out rooms to Supervisor
- Carry out any other assignments requested by the Executive Housekeeper

**QUALIFICATIONS**:
**Experience Required**
- 1-2 years of experience working in a similar role, previous hotel experience considered an asset

**Mission Critical Competencies**
- Strong attention to detail, quality workmanship
- Ability to demonstrate being a team player
- Excellent communication and interpersonal skills
- A fun, positive attitude with a sense of humour

**Desired Education**
- A High School Diploma or GED required

**WORKING CONDITIONS**:

- Must be flexible to work various shifts including early mornings, late evenings and weekends
- Ability to lift and carry objects up to 30 lbs.
- Fun work environment, committed to realizing all our Core Pillars

**MASTERBUILT OFFERS**:

- A compensation package that provides incentives and rewards performance
- A flexible benefits package that supports various personal/family situations and work environments
- A rewarding corporate culture that fosters a positive team and family spi

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