Retail Sales Associate

5 months ago

Vancouver, Canada CouchHaus Full time

The mission of the Retail Team is to deliver world-class concierge service.

You look good here. Join our high performance Retail team as we deliver Everyday Luxury to Canadian’s and their homes.

We’re proud to offer industry leading wages starting at $20-$25/hr + commission with growth potential.

We offer a comprehensive onboarding program and ongoing opportunities for continued development through exposure and experience.

The mission of the Retail Department is to delight clients by going above and beyond to help cusstomize their couch and deliver exceptional sales expertise.

Everyone in our Retail Team has a common goal: to successfully manage client relations and increasing sales by being a liaison between the company and the customer.

Our Retail Department is integral for the operation of the company. You’ll provide sales support to keep our boutique store running smoothly.

As a member of the Retail Division, you will be part of the team responsible for providing exceptional experiences for client inquiries. As the Concierge Advisor, you will deliver world-class sales and service excellence to exceed client expectations and maximize value in every interaction. And, with the skills you gain in this role, the opportunities are endless - from a rewarding career in Retail to continued growth and development with CouchHaus.

As a Sales Associate, you will:

- Selling production while upselling and cross-selling products to maximize sales opportunities
- Build deep and personalized connections with our clients, enhancing their loyalty and affinity to CouchHaus
- Accurately and efficiently process transactions while treating product like gold
- Support service counter operations, including managing the line up to ensure clients are serviced as quickly as possible and handling client purchases
- Uphold the standards of product display
- Support in the seamless operations of all aspects of the retail space, including window installations, office, supplies and equipment management, and technology support

The Associate reports to the Team Leader and participates in all the essential duties which contribute to the efficient and profitable operation of the store while maintaining the brand and visual presentation standards.

You don’t need experience to be a Sales Associate — we can teach you what you need to know. We care more about your hustle, passion for problem solving and ability to think on your feet. You have:

- The skills that are an asset to perform in the role and the appetite to continuously learn and develop oneself
- A commitment to quality and investing in results that add value to the business
- A sense of urgency and ability to prioritize important work
- An understanding of CouchHaus brand vision
- The desire to thrive on a high performance team
- The passion for providing world-class client service
- Feel strongly about long-term customer relationships and building brand loyalty
- Set Your Schedule - Provide your availability and indicate your preferred working hours (some restrictions apply)
- Aspirational Workspace - Every detail is considered to connect to the energy of the culture
- Product Discount - Our famous product discount, online and in store
- Career Progression — We foster growth. Our boutiques are the best place to start your career with CouchHaus. Enjoy personalized career development and be first in line for opportunities in our other workplaces.
- 20-40 hours per week
- In Person: Broadway & Granville Showroom, Vancouver

Pay: $20.00-$24.00 per hour

Expected hours: 35 - 40 per week

**Benefits**:

- Store discount

Day range:

- Monday to Friday
- Weekends as needed

Shift:

- 4 hour shift
- 8 hour shift
- Afternoon shift
- Day shift

Work setting:

- Specialty store

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- sales: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

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