Warranty Superintendent

3 weeks ago

Edmonton, Canada Rohit Group Full time

Do you want an exciting opportunity, a rewarding career, a sense of purpose, and the chance to connect with others? We are adding a talented individual to our team it could be YOU_

**Warranty Superintendent**

The Warranty Superintendent will be responsible for customer and trade correspondences and bookings in a timely manner. They ensure that customers have a positive experience with their warranty, resolving any issues they may have in a timely and professional manner.

**What will you do?**
- Attend one month and one-year warranty appointments (trade days) to facilitate minor home repair work that falls outside the scope of trades. Coordinate and ensure trade repairs are completed according to Rohit standards and specifications.
- Conduct pre-occupancy inspections and possession day walk-throughs as per Rohit processes.
- Conduct scheduled inspections with Rohit homeowners (i.e. one month and one-year walk throughs) when required.
- Schedule any return trips needed by trades during normal business hours at the customer’s convenience. Reschedule appointments if trade fails to show up at times convenient for the customer (can be outside of regular business hours).
- Follow up with trades and homeowners to ensure all work is complete on time.
- Follow up on any outstanding workorders and close/authorize payments as work is completed and accepted by customers.
- Create work orders when required.
- Record all work completes and create a process for recording any outstanding items.
- Complete minor home repairs and touch-ups as required (minor repair is described as one repair that can be done within a 10-minute time period). Otherwise, trade has to come back if multiple repairs are required.
- Attend Alberta New Home Warranty claims and appointments related to ANHWP when required.
- Discuss re-occurring warranty issues with management.
- Display professionalism and tact in personal presentation with customers. Rohit apparel is to be worn to all appointments.
- Expediently report high risk problems to management.
- Attend regular training sessions with construction team on chronic problems or costly warranty areas.
- Ensure all appropriate safe work practices, policies, and documentation is being adhered to.
- Be an ambassador of an exceptional customer experience.
- Answer emergency calls outside of business hours as per the scheduled rotation, including:

- Answer all inbound, after hours calls or return messages in a timely manner.
- Direct homeowners as to which trade to contact or call trade directly.
- If assigned trade to unit is unavailable, contact an alternative and issue the WPO back charging original trade.
- Performs other related duties as assigned.

**What do we look for?**
- High school diploma or equivalent.
- General knowledge of residential construction.
- A minimum of 5 years’ experience in construction.
- Knowledge of building code and safety code requirements is required.
- Intermediate to Advanced carpentry experience.
- Basic knowledge of Alberta New Home Warranty policies.
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Ability to prioritize tasks.
- Ability to function well in a high-paced and at times stressful environment.
- Proficient with Microsoft Office Suite or related software.
- Desire for continuing education and personal development.

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