Full-time Field Service Representative

3 weeks ago

Burlington, Canada The Hillman Group Full time

Who We Are & What We Do

The Hillman Group services a wide variety of customers in the Automotive, Industrial, Retail and Agricultural channels. We have products in Home Depot, Lowes, Canadian Tire, Walmart and more Have you ever done any home improvement projects? If so, you likely know our products.
The Hillman Group Canada employs over 700 employees in 2 manufacturing facilities and 7 distribution facilities across Canada. We have a great group of professionals whose dedication and teamwork form the backbone of our company.

Job Summary
The Field Service Representative (Detailer) provides hands-on service to Big Box Retail stores, setting up company displays, ensuring adequate inventory levels and resolving day-to-day customer and store issues. Steel-toe shoes are required for this role.

Essential Job Functions
- Visit designated stores weekly, merchandising inventory, sorting bins and attending to general housekeeping duties. Stores may change base on business demands.
- Prepare and process new orders using company issued equipment.
- Ensures proper product inventory levels.
- Bring issues and discrepancies to the attention of the designated store manager and Detailer Supervisor.
- Work as a liaison between big box stores and the corporate headquarters.
- Comply with company policies and procedures.
- Follow store safety rules and work in a safe and healthy manner.
- Perform other duties as assigned by management.

Education & Experience
High school diploma or equivalent experience.

Competencies - Knowledge, Skills and Abilities
- 3-5 years in a retail vendor or big box environment or related experience.
- Excellent computer skills (MS Office) specifically MS Excel and Outlook.
- Strategic thinker, good communicator, and exceptional problem solver.
- Performs function with a sense of purpose and a degree of urgency.
- Creates a positive work environment by demonstrating and sharing functional/technical knowledge.
- Strong interpersonal skills with an emphasis on teamwork.
- Excellent organizational, analytical and communication skills (oral & written).

We are committed to accommodating applicants with disabilities throughout the recruitment and selection process. Upon request, we will, in consultation with the applicant, determine the nature of any accommodation that may be required.

The Hillman Group Canada ULC

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