IT Consultant

6 months ago

Edmonton, Canada ESW IT Business Advisors Full time

**About ESW - IT Business Advisors**

ESW-IT is an established IT Consulting Firm providing end to end IT services and solutions to small, midsized, and enterprise businesses. At ESW-IT, we are focused on helping clients achieve their goals to drive strategic business value from IT. By combining our industry experience, technical expertise, proven implementation methodologies with the right infrastructure and tools — we can decrease costs and complexity and increase IT innovation. ESW-IT proudly promotes its Core Values of Courageous Spirit, Servant Heart, and Fun Attitude.

**Our Core Values**

To create our core values, ESW invited Co-Workers to outline values important to them personally. This feedback was then finalized into ESW Corporate Values.
- Courageous Spirit: Intentionally moving forward while persevering in a positive manner.
- Servant Heart: Willingness to put others ahead of ourselves while fostering fellowship with co-workers, clients, vendors and community.
- Fun Attitude: Approaching our lives in a way which encourages excitement, passion and enjoyment.

**The Position Highlights**
- IT Consultant (Computer & Network Technician)
- Location: Edmonton, AB and area

**Commitment and Term**
- 6 Month Contract (with potential to convert to permanent position)
- hours: Monday-Friday 8 am - 5 pm, with some after-hours support required as needed

**Primary Focus**

**Key Education and Experience**
- 2+ years of experience in an IT consulting or technical support role
- Microsoft or other industry certifications are considered strong assets
- Post-secondary education in an IT/computer related discipline will be considered an asset
- Experience with ticketing systems will be considered an asset
- Alternatively, an appropriate combination of education and experience may be considered
- Ability to remain calm and work efficiently in stressful circumstances
- Ability to work flexible hours with changing priorities
- Proactively build the client relationship with each and every client engagement
- Ability to work well as part of a team
- This role requires good time management skills and an ability to work with mínimal supervision
- Ability to match business requirements to technical solutions to create and support the right solution for our clients
- Examples of technical skills:

- Strong client / end user support skills
- Windows Server 2008/2008R2/2012/2016
- Active Directory
- Microsoft Exchange
- Cloud services such as Microsoft 365, Microsoft Azure
- Virtualization: Hyper-V, VMWare
- Networking: routers, switches, wireless
- Proactively build the client relationship with each onsite or remote client engagement
- Plan/setup/configure/deploy/troubleshoot desktops, servers, networks, with a focus on cloud services such as Azure and O365 as well as servers and storage
- Investigating, troubleshooting, problem solving and resolving technical issues and keep detailed technical documentation
- Provide a combination of on-site client support and remote support for the ESW clients primarily in the Edmonton area
- Provide after-hours support work when needed
- Provide after hours on-call support on a scheduled basis
- Assist with planning or implementation of small to complex projects
- Provide sales support to Account Managers
- Collaborate with technical Subject Matter Experts to deliver the right solution
- Maintain client commitments related to service delivery requirements
- Assisting in the delivery of automated Managed Service products
- Performing other duties as assigned

**Working Conditions**
- This position will be based out of the ESW Edmonton, AB office location
- This role can be physically demanding at times requiring carrying, setting up and servicing of hardware weighing up to 50 lbs. in a variety of office environments
- This role requires good time management skills and an ability to work with mínimal supervision
- On-Site Response: consultants may spend some of their time working side by side with clients
- Will require own vehicle with insurance appropriate to business use

**Contacts**
- Will take day-to-day client direction from the Senior IT Consultant/Primary Tech onsite and will report to the Edmonton PSS Manager
- Consultants will work with various contacts that can include:

- Administration staff / middle management
- Executive management
- Other consultants with different skillsets
- Other technology vendors
- Reporting Relationships
- IT Consultant reports to PSS Manager
- No co-workers report to the IT Consultant

**Additional Comments**
- Professional Development is available for all team members - information from online resources, colleagues, training courses, certification training and conferences.
- Background checks and other assessments are conditions of employment.
- This position is eligible for the ESW Co-worker Referral Program
- Keywords: IT Support, Computer Technician, Intermediate Technician, Network Administrator, Desktop Administrator, Desktop Support,

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