Xerox Service Repair Technician

3 weeks ago

Vancouver, Canada Xerox Full time

Xerox is looking for people with mechanical experience who enjoy fixing things to join our field service technician team. You don't need to have previous experience in the industry.
**About Xerox Holdings Corporation: (job description below)**
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech.
We're an industry leader that's rapidly growing our Technical Services division and have an immediate need for professional field technicians to delight our customers.

This is a great opportunity where you will get your own truck, phone, and laptop, no micromanaging, phenomenal team, and you'll learn a lot.

**Primary Responsibilities**:

- Provide outstanding service to our clients. It is imperative that our customers devices are working correctly, and that they always receive top-notch service.
- Use electro-mechanical skills to repair devices. Xerox provides training by certified instructors, as well as online and in-house training. A good foundation of electrical and mechanical knowledge will help you learn our industry quickly.
- Achieve key productivity goals. This includes 3-4 gross calls per day, an efficiency rating (fixing it right the first time) of 50% or higher, response time commitments between 2-4 hours, and keeping parts costs to a minimum.

**Skills and Qualifications**:

- Electro-mechanical experience and the ability to read and comprehend electrical schematics to properly troubleshoot systems. This could include past roles as a Military or Veteran with electro-mechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic or Repair.
- Superior time management skills and dependable. Our customers are counting on you. We value dependable employees who are eager to meet deadlines.
- Valid driver's license, appropriate insurance coverage, and a clean driving history. A Motor Vehicle Record (MVR) is included in our technician background check.
- This is an extremely active position that requires the ability to lift 50 pounds, walking, standing, squatting, bending, and driving for over 50% of the workday. Safety is our top priority especially around electrical components.
- IT and network-based certifications (A+, CompTIA and AWS, etc.) are a plus

**Here’s what success looks like in the first 60 days**:

- You have successfully navigated through our new hire training and completed the technical training courses which have set you up for success in the following categories:

- Comprehensive understanding of our company and customer service culture
- Clear expectations in reference of call load, territory alignment and client satisfaction
- Thorough knowledge base of the equipment and inventory needs to support your territory
- Actively and correctly completing service calls independently.

**Additional Benefits**:

- Company truck
- Substantial growth opportunities for future career development within a supportive and collaborative company culture
- Paid time off, plus holidays and personal days

**Salary**: $43,000.00-$61,000.00 per year

**Benefits**:

- Disability insurance
- Life insurance
- Paid time off

Schedule:

- 8 hour shift

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