Network Analyst I

**Employment Type**: Permanent Full-time**Location(s)**: SK-Central West-Kindersley SK-Central West-Rosetown, SK-South Central-Moose Jaw, SK-Stoon-Outlook**Salary Range**: $35.652 - $43.400 Hourly**Salary Supplement**: included in hourly salary range (in-scope)**Why eHealth?**

We may be biased, but eHealth Saskatchewan is the place to be right now As the result of a province wide consolidation of IT services in the health care sector, we have seen substantial growth in our organization that is only going to increase as we aim to meet our expanded mandate and the immense need for our support. This gives our people a unique and rare opportunity to truly create, build, improve, and leave their mark on a growing organization.

A large and complex organization, eHealth is comprised of 30+ clinical and non-clinical program (service) areas that all work together to support health care providers and teams across the province in delivering the best possible care to patients, providers, citizens, and health system users. Programs range from primary care to acute care, and includes laboratories, pharmaceuticals and diagnostics. Additional programs that also support patient care and information, include Virtual Care, the MySaskHealthRecord, and the Provincial Electronic Health Record. eHealth is also responsible for the administration of various pieces of legislation to manage the registration of/changes to all vital event records (e.g. birth, marriage, death, etc.), registration of legal name changes, registration of adoptions, and for maintaining the provincial health registry for health services eligibility and distribution of health services cards.

The eHealth teams engage directly with health system partners and other stakeholders both provincially and federally to ensure all services are delivered efficiently and effectively.

**About the Role**:
**Typical Daily Duties**:

- Monitor network health and performance of switches, routers and circuits.
- Respond to support requests and incidents related wired and wireless networks.
- Troubleshoot and diagnose issues.
- Collaborating within a team dynamic to solve complex issues.
- Communicate with end-users to gather additional information and provide updates on support requests.
- Create and maintain support documentation, including knowledge documents, work standards, and training materials.
- Perform routine maintenance tasks, such as system upgrades, patches, and backups.
- Collaborate with other IT teams, such as Systems, Deskside, Core Network and Security, to ensure system integration and compatibility.
- Identify opportunities for process improvement and automation to increase efficiency and reduce errors.
- Participate in cross training within team.
- Participate in change management.
- Participate in on-call rotation and after-hours support as needed.
- Participate in eHS and SHA projects.
- Travel within the province and surrounding area as required to maintain site equipment.

**To qualify for this position, you will have knowledge/experience in the following**:

- Cisco network devices such as switches and routing configuration;
- Theory of LAN, MAN & WAN technologies, communications & equipment, network & desktop operating systems and wireless technologies
- Wireless Networking
- Basic understanding of Network Protocols
- Knowledge/experience of Video over IP and/or Voice over IP
- Cisco CCNA certifications or other network related certifications would be considered to be an asset
- Knowledge of Enterprise Monitoring concepts
- ITIL service delivery concepts, with a focus on Change, Incident, Problem and Service request management
- Knowledge-based document creation concepts
- Troubleshoot problems and identify resources required to solve issues
- Knowledge of SaskTel Community Net would be an asset.

The knowledge and skills required for this position would be attained by the completion of a post-secondary degree or diploma in a computer science program or a related area of study from a recognized post-secondary technical institute. 3 years of experience working within an IT/Health support environment. An equivalent combination of training and experience may be considered.

**Competencies**:
**Customer Service Orientation**
- Ability to anticipate or determine customer needs by truly listening to them, understanding their business, and communicating with them regularly.

**Communication**
- Ability to demonstrate the use and value of new technology, programs and services in a manner that creates understanding, captures interest and enhances user’ computer skills.

**Problem Solving**
- Ability to diagnose technical problems such as delays malfunctions and errors in order to determine the true cause of the problem and provide a solution in a reasonable time frame.

**Team/Independence**
- Ability to work independently and participate as a team member to meet the needs of clients and co-workers and to build productive, positive work relationships.

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