Assistant Manager

6 months ago


Laval, Canada Ted Baker Full time

Ted’s Mission Statement

Our Mission is to build a successful company through the creation of a leading designer brand. By conducting ourselves

in an efficient and courteous manner and by maintaining Ted’s high standards and integrity, we pride ourselves in

always being in a position to satisfy the needs of our customer. In order to protect the ethos and persona for which we

have gained an enviable reputation, we always ask ourselves the question: ‘Would Ted do it that way?’

Where does this role fit within Ted's Team?

Main responsibilities

People
- Work in partnership with the Store Manager with the leadership of the location.
- Work with integrity and respect for others; promoting excellent team participation and ensuring the team and

location are presented to the highest standards
- Take ownership of your personal learning to enhance your development, positively impacting on that of the

team and location.
- Be responsible for consistent Ted’s School of Excellence training and standards. Deliver other Company trainings

to ensure the team are up to date and knowledgeable.
- Be pro-active in developing and coaching others and have a flexible but consistent approach to differing people

and situations.
- Confidently feedback on team performance to the Store Manager, Area Manager and People Team when

required.
- Display high levels of personal motivation and use effective incentives to inspire and drive the team.
- Support the Store Manager to identify and resolve recruitment needs, through effective succession planning

and networking.
- Support the Store Manager with the on-boarding of New to Teds (NTT’s) and New to Positions (NTP’s.)

Product
- Use all available tools and information to keep up to date on current product and be proficient in product

details such as Called, Colour, Composition, Cost, Care, Cut (The 6 C’s.)
- Display up to date product knowledge such as, key trends and location bestsellers in order to educate team

members on how to maximise sales and increase customer loyalty to the brand.
- Responsible for communicating and ensuring implementation of merchandising guidelines

Commercial
- Be responsible for ensuring team are demonstrating Greet, Observe, Talk, Assist, Thank (GOTFAT) with enthusiasm

and consistency, understanding both online and offline the impact of actions on the customer experience and

sales.
- Keep yourself, team and customers up to date, and take an active interest in engaging with Ted’s social media

activity.
- Partner with the Store Manager to deliver an effective sales environment through strong understanding of local

and customer profiles and shopping behaviours.
- Responsible for driving the team to achieve the location performance targets and KPI’s.
- Assist with managing the controllable elements of the stores profit and loss budgets.
- Coaching team members to deliver an effective and natural approach to sales, aligned to our brand.
- Develop marketing opportunities within the brand guidelines and drive success of all brand promotions, ensuring

that all the team are informed and involved in the activities in the location.
- Responsible for driving the team to actively achieve the locations ‘Data Capture’ targets and promoting the use of

database building and social media awareness within the team.
- Build and maintain a strong commercial awareness of our competitors and local markets communicating findings

to the management team.
- Analyse relevant tools to convey a high level of commercial understanding, identifying opportunities to positively

affect location performance (take the business forward) and contribute to management.
- Comprehensive knowledge and interpretation of location targets and KPI’s.


Operations
- Demonstrate excellent awareness and time management of all communications and directives.
- Appropriately delegate tasks ensuring they are completed on time and in line with Company policy and

procedures.
- Responsible for supporting team knowledge and implementation of Company health and safety procedures. Use

equipment properly and immediately report any potentially unsafe conditions.
- Responsible for supporting team knowledge and implementation of all loss prevention measures and protects the

assets of the Company by immediately reporting any misuse or theft of Company property to Store Manager /

Area Manager.
- Responsible for accurate cash handling and banking procedures highlighting and resolving discrepancies as a

matter of priority.
- Deliver all daily operations in line with Ted’s operating policies and procedures.

Ted’s Core Competencies
- Satisfy the needs of our customer, always
- Pursue growth and opportunities through initiative and proactivity
- Build open and honest relationships with clear communication
- Create a positive team environment, encourage collaboration
- Be proud, passionate, motivated, committed
- Take ownership, be accountable
- Encourage organisation, high stand


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