Ft Brand Ambassador

2 weeks ago

Richmond, Canada Ralph Lauren Full time

Position Overview
- Les ambassadeurs de la marque à temps plein ont un état d’esprit axé sur le client et sont passionnés par l’offre d’une expérience de magasinage personnalisée et inspirante qui dépasse les attentes du client. Le succès est obtenu en étant un joueur d’équipe curieux, débrouillard et qui illustre l’inclusion.- Les ambassadeurs de la marque sont le point d’entrée pour les rôles de leadership futurs au sein de Ralph Lauren, où vous pouvez commencer à écrire votre prochain chapitre fantastique.- Full-Time Brand Ambassadors have a customer first mindset and are passionate about providing a personalized and inspiring shopping experience that exceeds the customer's expectations. Success is achieved by being a team player who is curious, resourceful, and exemplifies inclusivity. Brand Ambassadors are the entry point for future Leadership roles within Ralph Lauren, where you can begin to write your Next Great Chapter.Essential Duties & Responsibilities
- Comprendre et livrer le rendement des ventes et des profits, en comprenant les outils et les ressources clés pour stimuler les ventes
- Soutenir le magasin dans l’exécution des initiatives de l’entreprise
- Soutenir et participer à la formation d’équipe pour exécuter les résultats d’affaires
- Faire preuve de créativité dans la réflexion sur une nouvelle façon d’engager les clients et de communiquer avec une clientèle plus large
- Être le représentant idéal des attentes en matière d’expérience de client / de la clientèle client, en magasin
- Offrir une expérience uniforme alignée sur les attentes de la marque RL en soutenant la vision de l’entreprise et du magasin
- Participer aux initiatives des clients en magasin et à la sensibilisation de la communauté
- Promouvoir les valeurs fondamentales de RL
- Adopter la valeur de RL « Plus de manières de magasiner » et de nouvelles technologies
- Soutenir un environnement de collaboration avec le client au centre des préoccupations
- Participer au réseautage et à l’approvisionnement de talents
- Fournir une rétroaction continue à la direction quant aux réussites et aux occasions
- Renforcer la connectivité des clients avec d’autres voies d’achat en soutenant d’autres processus d’achat - Gladly, Click to Zoom, JRNI, Ship to Home.
- Élargir l’accessibilité des clients à la découverte de produits - codes QR, catalogues numériques, magasins virtuels.
- Maintenir des normes de productivité exceptionnelles grâce à l’exécution en magasin
- Respecter toutes les politiques et procédures de l’entreprise
- Fournir la rétroaction nécessaire à la direction quant aux occasions ou aux besoins de la catégorie.
- S’assurer que la surface de vente et toutes les normes du magasin sont respectées en tout temps.
- Ce rôle spécifique et le quotidien des opérations de la compagnie exigent une communication régulière en anglais avec le personnel et les clients aux États-Unis.
- Understands and delivers sales and profit performance, understanding key tools and resources to drive selling
- Supports the store in the execution of company initiatives
- Supports and participates in team training to execute business results
- Creative in thinking of new way to engage clients and reach out to a wider client base
- Is the ideal representative of the customer experience expectations in store
- Delivers a consistent experience aligned to RL Brand expectations by supporting the company and store vision
- Engages in store client initiatives and community outreach
- Champion of RL core values
- Embraces RL "More ways to shop" and new technology
- Supports a collaborative environment with the customer at its core
- Engages in networking and sourcing talent
- Provides ongoing feedback to Management on successes and opportunitie
- Strengthen customer connectivity with alternative paths to purchase by supporting alternative purchasing processes - Gladly, Click to Zoom, JRNI, Ship to Home.
- Broaden customer accessibility to product discovery - QR codes, digital catalogs, virtual stores.
- Maintains exceptional productivity standards through store execution
- Upholds all company policies and procedures
- Provides necessary feedback to Management on category opportunities or needs.
Ensures sales floor and all store standards are met at all times
- This specific role and the nature of the business require regular communication in English with staff and clients in the USA

Experience, Skills & Knowledge
- Expérience en gestion de la vente au détail ou dans un secteur d’activité complexe, à volume élevé ou en environnement spécialisé de haut niveau, un atout
- Capacité de communiquer efficacement avec les clients et le personnel du magasin
- Capacité de manœuvrer autour de la surface de vente, de la salle d’entreposage/de l’habillage, du comptoir-caisse et du bureau; travail autour/avec des produits chimiques, levage/montant

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