Valet

1 month ago

Niagara Falls, Canada Buffalo Lodging Associates Full time

Position Information:

- Location: Radisson Hotel & Suites Niagara Falls 6733 Fallsview Blvd, Niagara Falls, ON L2G 3W7, Canada - +1 905-356-1944

Primary responsibility is to interact and engage with our guests proactively to assist in creating an unparalleled guest experience

**Responsibilities**:

- Greet all guests passing through the lobby and provide assistance proactively.
- Handle all guest interactions with the highest level of hospitality and professionalism, accommodate special requests whenever possible, assist guests in all inquiries in connection with hotel services, hours of operation, key hotel personnel, inhouse events, directions etc.
- Perform errands for guests and the hotel that may require local travel off of the hotel property
- Respond properly in any hotel emergency or safety situation
- Must have the ability to perform other tasks or projects as assigned by hotel management
- Abide by all hotel policies and procedures
- Must at all times work harmoniously and professionally with co-workers and management
- Control traffic flow in front of hotel and other hotel entrances
- Maintain hotel parking regulations
- Park guest vehicles in hotel designated parking spaces
- ** Must have a full G drivers license**

**Job Duties**:

- Problem Solving
- Identifies and resolves problems in a timely manner. Develops alternative solutions, uses reason at all times.
- Customer Service - Manages difficult or emotional customer situations. Responds promptly to customer needs, requests for service and assistance.
- Team Work - Contributes to building a positive team spirit. Treats others with respect and consideration regardless of their status or position. Exhibits objectivity and openness to the views of others and contributes to building a positive team spirit. Upholds organizational values, treats people with respect and promotes a harassment free environment.
- Organizational Support - Follows policies and procedures. Must be organized and detail oriented
- Quality - Looks for ways to improve and promote quality while demonstrating accuracy and thoroughness. Applies feedback to improve performance. Monitors own work to ensure quality.
- Quantity - Meets productivity standards, completes work in a timely manner, prioritizes and plans work activities and uses time efficiently.
- Adaptability - Able to deal with frequent change, delays or unexpected events, changing approach or method to best fit a situation.
- Safety and Security - Observes safety and security procedures; reports potentially unsafe conditions; Uses equipment and materials properly. Maintains confidentiality.
- Initiative - Asks for and offers help when needed.
- Dependability - Follows instructions, responds to management direction; completes tasks on time or notifies appropriate person with an alternate plan. Is consistently at work and on time. Is able to meet the demands of the industry with regard to working holidays and weekends

**Requirements**:
**What we Offer**:
At Buffalo Lodging, we are committed to keeping our most important assets - our employees - healthy, happy and productive. To achieve this, we offer a variety of benefits including the following:

- Medical, Dental & Vision Insurance
- Sick Time
- Hotel Discounts - for You, Your Friends and Family
- Monthly Employee Appreciation Activities & Events
- Learning and Development Opportunities
- Employee Referral Program

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