Project Manager

3 weeks ago

Oakville, Canada Difenda Inc. Full time

**About Difenda**

Difenda is a privately held SecOps-As-A-Service company founded in 2008. We deliver 24.7.365 security operations backed by our modernized SOC 2 Type 2 and ISO27001 certified Cyber Command Center. Difenda is focused solely on the Microsoft security product stack and holds the Microsoft Security Advanced Specialization. We are an outcome-driven SecOps-As-A-Service company that leverages an innovative and collaborative approach providing customers an easy way to consume services and increase maturity.

Our Difenda Shield was developed to break internal security silos, provide customers the ability to scale, and most importantly, provide true visibility within our model. All of our services, MDR (Managed Detection and Response), AVM (Advanced Vulnerability Management), GRC (Governance, Risk & Compliance), BPS (Brand Protection Services), and SAT (Security Awareness Training) roll into our Difenda Shield providing our customers the ability to save costs and maximize visibility across the people, processes, and technologies critical to an organization.

**Position Summary**:
As a Project Manager (PM), you will be the primary point-person responsible for planning, executing, and delivering managed service and advisory projects on time, within budget, and in accordance with specifications. To achieve these important goals, the Project Manager will define project requirements and scope, acquire project resources, and supervise the efforts of project team members. Efficient delivery of project deliverables, effective quality control, clear communication of expectations to stakeholders, and upward reporting to senior management are critical activities that must be performed throughout each project's lifecycle.

**Position Responsibilities**:

- Manage project activities throughout the lifecycle, including the allocation of adequate resources, scheduling, documentation, budget, and other factors necessary for success
- Plan all project timelines, milestones, deliverables, and micro-deliverables using the appropriate software tools and/or PM methods
- Maintain meticulous documentation related to project management activities, milestones, risks, issues, customer project dashboards / reports, etc.
- Responsible for ensuring all project artefacts and data is accurate and up-to-date, including scheduling resources, verifying timesheets, project change requests, project milestones, etc.
- Review weekly timesheets and review hours for completeness and accuracy
- Compile reports of billable hours to be invoiced on a weekly and monthly basis
- Compile weekly metrics related to the performance of the project with respect to stated objectives
- Coordinate with vendors, partners and any other third parties involved in the project to ensure progress of delivery is on schedule and within budget
- Closely monitor the efforts and billing of third-party workers, such as consultants, contractors, and other specialists
- Ensure Statements of Work (SOWs), Order Forms, Quotes, and corresponding documentation with Vendors and Clients align and are followed through completion and billing correctly
- Identify and resolve conflicts within project teams and associate work; create contingency plans to mitigate risk
- Where required, conduct project post-mortems in order to identify areas for improvement and enhance project management practices based on findings
- Augment and adhere to established methodologies for project management

**Required Skills / Experience**:

- 3+ years experience as a Project Manager / Coordinator, or related role
- Relevant experience managing IT and / or IT security roadmaps, projects, and activities preferred
- Strong understanding of project management practices such as project planning, risk management, communication management and cost management
- Ability to work with internal teams, external customers and vendors in a professional manner
- Familiarity with Agile methodologies such as Lean, Scrum and Kanban preferred
- Strong sense of ownership and teamwork
- Strong ability to communicate and document clearly and effectively
- Ability to follow processes and guidelines
- Ability to work with all levels of staff
- Ability to take personal initiative and observe confidentiality
- Ability to multi-task in a fast-paced environment

**Nice to have Skills / Experience**:

- Experience working in the Cybersecurity Industry or Managed Services Space
- CAPM, PMP, or similar certification is an asset
- Bachelors degree in Business, Project Management, or related field
- Bilingual in French and English

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