Room Attendant

2 months ago

Thunder Bay, Canada Travelodge by Wyndham Thunder Bay Full time

Job Title**:Rooms Attendant Full-Time**

Reports To**:General Manager**

Hotel**:Travelodge by Wyndham, Thunder Bay**

**Before Applying** We currently have 2 openings in our housekeeping department and are on the lookout for individuals with hotel experience or a genuine passion for cleaning and the experience to prove this. It's important for applicants to be comfortable working in a fast-paced environment and under pressure. If you're unable to commit to full-time hours on a consistent basis, please hold off on applying. Our typical shifts run during the daytime, from 8:30 am to 5:00 pm. Thanks for considering joining our team

The Room Attendant will report to the **General Manager** or their designee. Their job will be to clean all guest rooms assigned to them professionally to meet the standard of productivity and presentation required by the hotel and company policy. The position requires flexibility in working hours, including early mornings, late evenings, and weekends.

**Duties and Responsibilities**

This is a list of duties that need to be performed by a housekeeping staff member to ensure a high level of guest satisfaction and maintain a clean and orderly work environment.

The responsibilities include greeting guests, interacting with them, and ensuring a comfortable and pleasant stay.

The staff member must also be a strong and supportive team player, cleaning guest rooms, storage areas, and corridors according to the specified standards of cleanliness and presentation. This involves using hotel linen efficiently and cost-effectively while ensuring that the corridors are free from dirty linen.

The staff member is responsible for restocking carts and storage areas to maintain proper inventory and operational levels.

They must also report and log any lost and found items and always ensure the security of keys and guest rooms.

It is important to have a good understanding of the correct usage and storage of cleaning agents in line with health and safety regulations and manufacturer’s instructions.

Careful attention should be given to using and cleaning equipment and reporting any defective equipment. Deep cleaning duties must be carried out as per requirement.

The staff member must ensure that guest supplies and advertising material in bedrooms and bathrooms are replenished, achieving the correct standards for the room type.

Additionally, they must report all maintenance issues as per hotel policy and procedure.

The staff member must contribute to the security of the building, company assets, and guest and co-worker safety by reporting suspicious persons and handling of keys/cash.

Attention to detail is crucial, especially when it comes to dusting all furniture in and out, lamps and shades, windowsills, pictures, mirrors and frames, television, door frames, closet and shelves and rods, washing and disinfecting telephones, emptying and washing all trash cans, waste baskets, and ice buckets, and vacuuming the entire room and closet, moving light furniture.

Making beds using sheets and following hotel procedures, replacing duvet, dirty mattress pads as needed, washing and disinfecting sinks, vanities, toilet bowls, tanks (inside and outside), tiles, tubs, soap dishes, shower stalls, etc. is also part of the job.

The staff member must clean and shine faucets, pipes, shower heads, and towel racks, replace all used amenities and linen as needed, mop the bathroom floors, and set alarm clocks and thermostats according to summer/winter temperatures in check-out rooms.

Stocking caddies supplies and cleaning the mobile pack system daily is essential. Moreover, the staff member must ensure that lights in guest rooms are turned off when rooms are vacant and mobile packs and vacuums are returned to the closet when not in use, including breaks and at the end of the shift.

The staff member must ensure that linen closets and fire exit doors are kept closed at all times, keys are signed in and out at the beginning and end of every shift, and soiled linen is emptied into the bin provided in each service area and reported when the bin is full.

Collaboration with team members and management is necessary to manage unexpected changes in assignment, such as cleaning a room under someone else’s assignment in exchange for a room in your section.

The staff member must ensure that all tidy ups of assigned rooms are completed before the end of the shift and report all lost and found items from check-out rooms to the supervisor.

Any other assignments requested by the **Assistant General Manager**, or their designee should be carried out promptly.

**Requirements and Qualifications**
- High school diploma or equivalent
- Proficient in English
- 1 year of experience working in a similar role, previous hotel experience
- Work experience as a cleaner, room attendant, housekeeper, etc. is preferred.
- Able to work independently and efficiently, while maintaining a high quality of work
- Friendly and respectful

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