IT Technician

**TERAPRO Group**, the land professional, is a dealer of agricultural and construction machinery. Its significant purchasing power and expertise make it a partner of choice for its customers. Terapro offers several points of service (18 branches) to better serve its customers by focusing on proximity through personalized management.

**TERAPRO Group** is looking for an _IT technician_ to support the Terapro team (agricultural and heavy machinery dealer).

**Benefits**
- A Retirement Savings Plan (RSP) with employer’s contributions;
- Group insurance (drug, life, disability, health care and pay-as-you-go)
- An employee assistance program (EAP);
- A referral bonus and annual sports allowance ($);
- A book of discounts valid at our BMR, Sonic and Shell stores;
- Career and advancement opportunities (more than 45 branches in the VIVACO network);
- Complete and personalized training (interactive platform);
- Access to various corporate agreements.

**Main responsibilities**

Under the responsibility of the IT Director, the IT support technician will be responsible for level 1 and 2 user support as well as ensuring the proper functioning, security and evolution of information technology systems in the company's branches. More specifically the employee will:

- Respond to requests (via ticketing) from employees;
- Configure, support and manage the inventory of equipment (computers, printers, etc.) and networks as well as software for users;
- Perform the necessary analyses to justify the purchase or replacement of computer equipment and prepare bids from our various suppliers;
- Research hardware and software solutions to meet user needs;
- Improve processes and procedures;
- Participate in various special projects as required.

**Profile**
- Holder of a DEP, AEC or DEC in computer science (network option);
- Two (2) years of relevant experience;
- Knowledge of the Office 365 suite (Exchange Online, Teams, Sharepoint, OneDrive etc.);
- Functional English;
- Experience in the use of C2atom ticketing systems (an asset);
- Knowledge in telephony (an asset);
- Ability to travel to branches (1 to 2 days/week);
- Good ability to manage several files simultaneously;
- Available on call evenings and weekends on rotation.

**Benefits**:

- Company pension
- Employee assistance program
- Life insurance

Schedule:

- Day shift
- Monday to Friday

Work Location: One location