Partner Success Manager

5 months ago

Edmonton, Canada Monogram Software Full time

**Our SaaS Company**

At our company your talents will support our mission—to empower every human to work and live to their maximum potential and impact. A tech company has a soul; it has an unmatched energy that is nimble, creative, optimistic, and hyper-focused. We are looking to build out a team of high achievers who are trustworthy, honest, curious, confident, and who show integrity and humility.

**Our promise **is to inspire you to be creative with your talent, confident and supported sharing your work. Together, we will create an atmosphere fostering a sense of connection and purpose.

**Areas of Autonomy**

**Prospecting and Partner Acquisition**
- Work with Marketing to develop strategies and tactics to prospect new partners, including networking, attending industry events, or utilizing digital marketing channels to generate leads.
- Engage with potential partners to understand their needs, introduce the company's products or services, and demonstrate the value proposition.
- Collaborate closely with Marketing and Business Development to identify new business opportunities.
- Conceptualize and strategize how to ensure a mutually beneficial relationship between Monogram and our partners.

**Building and Nurturing Partner Relationships**
- Foster mutually beneficial partnerships and driving partner satisfaction, retention, and growth.
- Help new partners onboard the Monogram software at their organizations.
- Conduct regular check-ins and provide proactive updates to partners, addressing any questions, concerns, or issues throughout the course of the relationship.
- Develop and maintain strong relationships with partners, understanding their businesses, goals, and challenges.
- Regularly communicate with partners to build trust and rapport, acting as the primary point of contact.
- Coordinate joint marketing campaigns, providing product training, product releases, and facilitating knowledge sharing.
- Collaborate with internal teams, such as product development or operations, to ensure that the proposed solutions exceed partner’s expectations.
- Develop and execute joint business plans with partners, setting clear targets, milestones, and strategies for success.

**Business Development & Growth**
- Conceptualize and strategize how to ensure a mutually beneficial relationship between Monogram and our partners.
- Summarize partner feedback and conversations to build out new platforms to serve partners.
- Stay updated on best practices related to partner/relationship best practices and share insights and recommendations with the team.

**Standard Responsibilities**
- Updating, and maintaining the integrity of our CRM system.
- Collaborates closely with marketing teams to identify new business opportunities.
- Create meaningful digital collaboration spaces where partners can connect with one another.
- Effectively communicate the Monogram value proposition and our software to partners.
- Gather and interpret data related to client satisfaction, engagement, and business performance.
- Identify patterns, trends, and opportunities for improvement to serve clients more effectively and create better internal business processes.
- Be involved with the Marketing and Product team to ensure all core business groups stay connected.

**Experience**
- 5-8 years of experience as in a partner management, account management or customer success role.
- Strong business acumen and understanding of B2B partnerships.
- Exceptional negotiation skills.
- Experience in the SaaS industry.
- Degree in Business, Marketing, or related field (or equivalent experience).
- Proven proficiency in using Microsoft Teams, Microsoft 365, project management tools and customer relationship management (CRM) systems.

**Qualities & Characteristics**
- Excellent people management skills.
- Naturally passionate about tech, and has an eye on the future of technology e.g. constantly reading tech news, regularly attend tech trade shows, regular listener of tech-related podcasts.
- A burning passion to make a difference.
- Thoughtful, rational decision-making skills, and thrives in making decisions.
- Thrives in a fast-paced environment.
- Love for leadership and team management.
- Innate intellectual curiosity and joy for problem-solving.
- Strong desire to have autonomy and be accountable for outcomes.

**Job Details & Benefits**
- The position is hybrid and requires a **mandatory monthly meeting in Edmonton, Alberta.**:

- Planned global footprint with international growth trajectory.
- Total compensation dependent on experience with strong upside opportunity based on performance and corporate execution.
- Remote position with bimester in person strategy meetings and team building in Edmonton, Alberta.
- Flexible vacation and holidays.

**Closing & Application Process**

We are looking for you to bring expertise, experience, and creative solutions to push our company forward.

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