Intake Support

**About HVE Healthcare Assessments**

**HVE Healthcare Assessments** is an industry leading provider of Independent Medical Assessments. HVE is well known for its client-focused culture and its commitment to quality and integrity. We are unwavering in dedication to our customers and providing timely, impartial and defensible assessments and reports.

Founded in 1994, **HVE Healthcare Assessments** is a privately held, Canadian company. We have been providing independent health services to private and public sector organizations since our inception. We remain one of the few independently owned and operated service providers within our industry.

**Job Title: Intake Support (full-time, permanent)**

**Job Objective**: _Providing administrative support to the HVE Intake, Roster, and Administrative departments by completing various customer service and administrative duties._

**Responsibilities**:
Receipt/Confirmation of New Files/Referrals
- Entering the relevant new file information, including requested services, referral source information (insurance company/adjuster), legal representations, and claimant information.
- Send confirmation of receipt of the new referral to customer and verifying the accuracy of the new referral information including claimant and customer details.
- Receive and input new services from various customers on multiple electronic systems including new referrals, file information, transportation and translation confirmations and other service-related information.
- Request/Follow-up with customers on missing information and new file information.

Coordination of External Services
- Scheduling transportation and interpretation services for assessments via appropriate electronic platform
- Booking assessment rooms and chaperone services

Processing Cancellations/Late cancellations/No Show/Incompletes
- Process cancellations, no-shows, late cancels, incomplete assessments by completing/sending memos to our customers and notifying all parties involved (claimants, assessors, adjusters, secondary services providers, etc.), updating assessment status, and entering reschedule lines for Intake Coordinators to book the rescheduled assessment.
- Enter notes in our assessment management software on the case regarding any enquires, reschedules, no-shows, etc.
- Follow-up with late cancel and no-show services via appropriate platforms
- Complete Reschedule Audit

Communication
- Notify Intake Coordinators of any issues/changes regarding the assessment or the assessor.
- Create notes for all communication on HVE’s internal electronic system and advise appropriate staff internally.
- Enter dates received from assessors.

**Education / Experience / Certificates Required**:

- Customer Service experience
- Prior Admin Assistant experience an asset
- On-the-job training
- Excellent verbal and written communication skills
- Outstanding interpersonal and customer service skills
- Intermediate computer and Microsoft Office skills (Excel, Word)
- Thrives when multitasking and working in a fast-paced environment
- Ability to work collaboratively within a team environment and independently
- Willingness to go beyond one’s own job description to assist the team as needed

**Reporting to**: Manager and Team Lead of Intake Department

**Hours**:Variable, Additional hours as required

**Breaks**: 1-hour unpaid lunch

HVE Healthcare Assessments is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). HVE Healthcare Assessments is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Human Resources will work with applicants requesting accommodation at any stage of the hiring process.

HVE Healthcare Assessments values the diversity of people and communities and is

**Job Types**: Full-time, Permanent

**Salary**: $18.00-$19.00 per hour

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Wellness program
- Work from home

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
- Overtime

Supplemental pay types:

- Overtime pay

Work Location: Hybrid remote in Concord, ON L4K 3Y4