Customer Service Agent

2 days ago


Toronto, Canada Lastman's Bad Boy Full time

Delivery Coordinator $16/hour

We are currently hiring Customer Service agent who are enthusiastic and who exhibits excellent organizational skills and are willing to work in a casual-professional, friendly, positive fast-past office environment, with great people who thrive on teamwork and collaboration.

**Who Are We**:
One of Ontario's finest and most highly successful retail chains with 12 locations, Lastman's Bad Boy is the one-stop-shop for all your household needs; furniture, mattresses, appliances and electronics. We are famous for our Solid Gold promise: lowest prices, best service, integrity and commitment. Originally founded in 1955 by Mel Lastman and reborn in 1991 by his son Blayne Lastman, the name and commitment of the organization to the community has remained unparalleled. At Bad Boy, everyone counts, and we are as dedicated to our employees as we are to our customers
- **PURPOSE**:
The Delivery Department Customer Service Associate** **is to provide customers with up to date information regarding the delivery of their product and handle any escalated issues that arise due to delivery delays and no stock issues. To book convenient delivery times with customers, confirm any outstanding COD balances to be collected, and to confirm all delivery information is accurate to minimize the chance of “no homes”. In addition, the delivery department works closely with the stores regarding SND’s (sold not delivered), as well as drivers to route efficient delivery runs.
- **ESSENTIAL RESPONSIBILITIES**:

- Handle all inbound calls regarding customer inquiries pertaining to deliveries
- Handle driver inquiries regarding call ahead’s, directions, customer contact info
- Call customers to arrange delivery from SND’s
- Booking sales bills based on receiving lists
- Print regional lists, pre-run sheets, run-sheets, pick lists, labels and delivery slips
- Verify no stocks and communicate with Store for customer advisements
- Verify old bills; advise store for follow up and/or send customer advisement letters
- Data entry for loaner product
- Transfer printing and allocation to drivers / transfer summary
- Verifying outstanding balance / relevant instructions and/or comments
- Checking for add-on’s for next day deliveries etc.
- Upload files to Clear Destination /sending call outs
- Routing / balancing loads for maximum delivery output
- Sequencing stops in Clear Destination
- Generate daily reports; daily & weekly no stock, SND available / unavailable
- Verify receiving details by PO & B99 (pre-receiving)
- Resolving escalated calls regarding delivery issues / driver issues
- **ADDITIONAL RESPONSIBILITIES;**
- Lastman’s Bad Boy believes in the training and development of the staff members. Each employee is expected to participate in cross training initiatives.
- Perform other duties as need arises to accommodate business needs.
- **EDUCATION LEVEL**:

- Completion of secondary school required
- **KNOWLEDGE AND SKILLS**:

- Strong communication skills
- Attention to detail / focus required
- Commitment to customer satisfaction
- Numeracy
- Excellent problem solving skills
- Strong commitment to team work
- Ability to plan, organize and prioritize workload
- **WORKING CONDITIONS AND ENVIRONMENT**:

- Office environment
- Fast paced environment



  • Toronto, Canada Ann Marie O’Neill - Desjardins Insurance Agent Full time

    Dynamic Insurance Sales Representative & Customer Service Representative Ann Marie O’Neill Insurance Agency Ltd. Etobicoke/Mississauga Boundary Self-driven, energetic, remarkable and passionate individual that is looking for a challenge. We are looking for a highly enthusiastic motivated individual to join our team. You should have previous sales...


  • Toronto, Canada The Travel Agent Next Door Full time

    Travel Agent Support The Travel Agent Next Door is a company dedicated to supporting and providing business-building tools to assist our Partner Agents with managing and growing their businesses. Our team is comprised of members from across Canada and India and we are looking to add a dynamic team member to our Toronto Downtown office in our Agent Support...


  • Toronto, Canada The Travel Agent Next Door Full time

    The Travel Agent Next Door is a Host Travel Agency dedicated to supporting and providing business building tools to help Travel Agents succeed in their business. The Travel Agent Next Door is now hiring a Travel Agent Trainer for its head office in downtown Toronto, located by Union Station. This position requires an energetic individual who possesses...


  • Toronto, Canada The Travel Agent Next Door Full time

    Travel Agent Support The Travel Agent Next Door is a company dedicated to supporting and providing business-building tools to assist our Partner Agents with managing and growing their businesses. Our team is comprised of members from across Canada and India and we are looking to add a dynamic team member to our Toronto Downtown office in our Agent Support...


  • Toronto, Canada Waltzing Matilda Aviation Full time

    **Customer Service Supervisor** Reports To: Station Manager Direct Reports: Customer Service Agents **Position Summary** Based in Toronto, Canada’s Billy Bishop Airport (CYTZ), the Customer Service Supervisor is Connect Airline’s front line lead ambassador who will ensure an efficient and convenient customer-centric experience for the daily business...


  • Toronto, Canada Zedd Customer Solutions Full time

    **COMPANY: ZEDD Customer Solutions** In June 2010, Zedd Customer Solutions, a proudly Canadian owned and operated outsource call center service provider was co-founded by four of Canada’s most recognized call center industry professionals. Zedd believes delivering an excellent customer experience is about execution and uncompromised attention to detail...


  • Toronto, Canada American Airlines Full time

    Location: Lester B. Pearson Intl Apt (YYZ-TRML) Additional Locations: None Requisition ID: 66394 **Intro**: Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey,...


  • Toronto, Canada Super Locksmith Services Full time

    The role of the Customer Support Agent is to provide customer-focused support. The role is at the junior level and includes but is not limited to onboarding new accounts, providing support, managing relationships, and optimizing campaigns. The Customer Support Agent works closely with cross functional teams to ensure that client expectations are met and...


  • Toronto, Canada Waltzing Matilda Aviation Full time

    Customer Service Agent Reports To: Supervisor, Customer Service Position Summary: Based in Toronto, Canada’s Billy Bishop Airport (CYTZ), the Customer Service Agent is Connect Airline’s frontline ambassador who will ensure an efficient and convenient customer-centric experience for the daily business traveler. Waltzing Matilda Aviation (Connect...


  • Toronto, Canada Miratel Solutions Full time

    **Now Hiring REMOTE BILINGUAL CALL CENTRE AGENTS to work for our 24/7 Inbound/Outbound call centre**. The calls are very easy to handle and the work itself benefits a variety of incredible charitable causes. **_You must be located in Ontario, Canada to apply._** **REQUIREMENTS**: - A friendly telephone voice with excellent verbal & written **English and...


  • Toronto, Canada Dye & Durham Corporation Full time

    Department: Customer Operations Location: Toronto DescriptionWe are seeking a detail-oriented, driven individual to join our Financial Solutions team. As a Bilingual (French/English) Customer Service Agent, you will have the ability to use your communications expertise and take initiative in providing support for our Financial Solutions software products.You...


  • Toronto, Canada Vik Salhotra - Desjardins Insurance Agent Full time

    **Insurance Account Manager - Desjardins Agent Team Member**: **Location**: Type: Full Time **Position Overview**: A successful Desjardins Agent is seeking a qualified professional to join a winning team for the role of Insurance Account Representative - Desjardins Agent Team Member. Ideally, you are an energetic professional interested in helping our...


  • Toronto, Canada Keller Williams Advantage Realty, Brokerage Full time

    **Agent Services Coordinator** **(Full-time, Permanent)** **Keller Williams Advantage Realty** **1238 Queen Street East** **Toronto, Ontario** Keller Williams is the world’s largest real estate technology franchise by agent count and has more than 1,070 offices and 190,000 associates. Frequently recognized as the most innovative and agent-friendly...


  • Toronto, Canada Ashish Kalia - Desjardins Insurance Agent Full time

    **Insurance Account Representative** - Desjardins Agent Team Member** Location: 1597 Dupont St, Toronto Type: Full Time **Position Overview**: Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a Desjardins independent contractor agent may be the career for...


  • Toronto, Canada Mr. Mow It All Full time

    Mr. Mow It All, a Toronto, Ontario-based landscape maintenance business serving residential and commercial markets in the GTA. Our firm is growing quickly and made the Canadian Business Growth list ranking 59 out of nearly 500 companies. We have a fun, energetic, youthful, and innovative team culture and environment. We are currently searching for a...


  • Toronto, Canada Charles Popowich Insurance Agency Full time

    **Insurance Account Representative - Desjardins Agent Team Member**: Location:Toronto, ON Type: Full Time to begin as soon as possible **Position Overview**: Successful Desjardins Agent is seeking two qualified professionals to join their winning team for the role of Insurance Account Representative - Desjardins Agent Team Member. We seek energetic...


  • Toronto, Canada ZIM Full time

    We are looking for Customer Service Representative to join our team at ZIM Logistics Canada! In this role you will: - Be a the primary customer service / operations contact with the customer. - Be a primary operations contact with ZIM Logistics’ overseas offices & agents. - Conduct effective and efficient handling of shipments to ensure continuous cargo...


  • Toronto, Canada RFA Canada Full time

    RFA’s residential mortgage lending business is operated by RFA Mortgage Corporation and RFA Bank of Canada, a federally regulated Schedule I Bank. RFA Mortgage Corporation specializes in Prime lending (Insured, Insurable, Uninsurable), while RFA Bank of Canada is a balance sheet based Alternative mortgage lender (Alt-A and B lending). Combined, RFA offers...


  • Toronto, Canada Serco North America Full time

    Position Description: SERCO is offering a **$250 dollar** sign-on bonus for this position! Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and...


  • Toronto, Canada IFDS Group Full time

    Bilingual Customer Service Agent(s) - English/French Non-Permanent 30 Adelaide Str, East Toronto, Ontario, M5C 3G9 Canada Bilingual Customer Service Agents 12 Months Contract Position We offer a hybrid working environment for employees from the Greater Toronto Area Who we are With its global headquarters in Toronto, Canada, International...