Business Analyst

2 months ago

Toronto, Canada Yamaha Motor Canada Full time

**Summary of Responsibilities**
- Salesforce: Sales, Service, Experience and Marketing Cloud(s) / Customer Data Platform
- SAP Versions: ECC 6 EHP7 (SD, MM, WM, EWM, APO/aATP) and S/4 HANA

**Key Duties & Responsibilities**
- Cultivate a partnership between IT, Business Owners and all Stakeholders
- Function as a business partner or consultant for functional management
- Facilitate training SAP Versions: ECC 6 EHP7 (SD, MM, WM, EWM, APO/aATP) and S/4 HANA
- Design, configure (where applicable) and provide necessary training to Yamaha Business users as new functionality is introduced (Salesforce & SAP)
- Create and maintain system documentation for internal / external parties
- Analyze complex business opportunities and help / recommend solutions within Salesforce and SAP
- Closely work with system integrator(s) and partners to enhance current design/configuration based on user specifications and business requirements
- Act as the liaison between business users and development teams
- Perform system regression testing for new releases or upgrades to SAP and Salesforce
- Lead and/or assist in special projects as required

**Education Requirements and/or Experience Requirements**
- **Degree/Diploma**:Preferred: Bachelor's Degree in Business Commerce or Information Technology (College Diploma in Business and/or Technology would be considered)
- **Program of Study**:Information Technology Business
- **Years of Experience**:Salesforce: 1 to 3 years; SAP ECC6/ S/4 HANA: 5+ years; Business Analysis: 3 to 5 years; Functional Application Support: 1 to 2 years
- **Type of Experience**:Functional / Technical Requirements and Support

**Skills & Abilities**
- Excellent verbal and written communication skills
- Demonstrated skills in creative thinking, problem solving and decision-making
- Ability to prioritize and meet deadlines of multiple projects
- Strong organizational and project management skills
- Excellent interpersonal skills with ability to communicate effectively with both technical and non-technical
- Experience in problem solving, change management or process planning activities involving Senior Leadership

Yamaha Motor Canada is committed to providing and maintaining a safe and healthy workplace for our employees and their families, our customers, dealers, visitors, and vendors. Yamaha Motor Canada has a COVID-19 Vaccination Policy which requires all our employees to be fully vaccinated in order to visit/work out of our office and/or other required settings in the course of their duties (such as dealer sites or third-party venues). This policy will comply with all applicable laws and is based on guidance from the Public Health Agency of Canada and provincial health authorities and local requirements.

Title: Business Analyst

Status: Full Time

Department: Technology

Reports to: Manager, Enterprise Applications

Location: Toronto

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