Is Specialist

**IS Specialist - Application Support**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
**This position reports to**:
Global IS Department Manager

**Your responsibilities**:

- Build network of IT and Business contacts to facilitate timely case resolutions
- Utilize all available tools and support processes to effectively troubleshoot, diagnose, respond to, and escalate support requests
- Collaborate with the empower Support Team and partner with IT peers, functional business teams and customers
- Contribute to the Service Desk Knowledge Base repository

**Your background**:

- Proven analytical, problem resolution and critical thinking skills with the ability to assess complex issues with limited information
- Strong customer service orientation with a passion for helping others
- Experience working in multilevel (L1/L2) or complex operations support with responsibilities for driving issues to closure
- Fluent in French, preferably Canadian French, both written and verbal
- Excellent English language skills
- Excellent verbal and written communication skills with the ability to clearly articulate complex information to IT/Application peers, business teams and customers
- Ability to effectively manage multiple tasks simultaneously with an exceptional focus on quality
- Committed, dependable and flexible team player
- Self-directed, motivated and able to work independently
- Strong sense of ownership, urgency and drive
- Ability to meet objectives by engaging across multiple global, remote teams
- Must be able to support North American business hours

**More about us**: