Csr - Customer Service Representative

2 months ago


Saskatoon, Canada North Shore Executives Full time

*Overview*

We are seeking a dynamic Customer Service/Sales Representative to join our team. If you are passionate about providing exceptional customer service and have a knack for sales, we want to hear from you. This role offers the opportunity to engage with customers, drive sales, and contribute to a positive customer experience.

*Duties*
- Process orders, returns, and exchanges efficiently for Eastcore
- Utilize data entry skills to update customer information in the system
- Demonstrate excellent phone etiquette while assisting customers with inquiries
- Analyze customer needs to offer suitable products or services
- Upsell products and services to maximize sales opportunities

*Experience*
- Fluency in English is required
- Previous experience in customer service or sales roles is preferred
- Strong communication skills with the ability to engage customers effectively
- Familiarity with CRM systems is advantageous
- Work authorization in Canada
- Prior customer service experience is a plus

**Job Types**: Full-time, Permanent

Additional pay:

- Bonus pay
- Commission pay

**Benefits**:

- Casual dress
- Flexible schedule
- Paid time off

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

Expected start date: 2024-10-28



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