
Csr - Customer Service Representative
2 months ago
*Overview*
We are seeking a dynamic Customer Service/Sales Representative to join our team. If you are passionate about providing exceptional customer service and have a knack for sales, we want to hear from you. This role offers the opportunity to engage with customers, drive sales, and contribute to a positive customer experience.
*Duties*
- Process orders, returns, and exchanges efficiently for Eastcore
- Utilize data entry skills to update customer information in the system
- Demonstrate excellent phone etiquette while assisting customers with inquiries
- Analyze customer needs to offer suitable products or services
- Upsell products and services to maximize sales opportunities
*Experience*
- Fluency in English is required
- Previous experience in customer service or sales roles is preferred
- Strong communication skills with the ability to engage customers effectively
- Familiarity with CRM systems is advantageous
- Work authorization in Canada
- Prior customer service experience is a plus
**Job Types**: Full-time, Permanent
Additional pay:
- Bonus pay
- Commission pay
**Benefits**:
- Casual dress
- Flexible schedule
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
**Education**:
- Secondary School (preferred)
**Experience**:
- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
Expected start date: 2024-10-28
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