Unit Manager, IT User Support

3 weeks ago


Anjou, Canada Intact Full time

Nous cherchons un Directeur d’unité, Support utilisateur TI, pour notre équipe grandissante

**Ce que vous accomplirez chez nous**:

- Diriger et coordonner les activités de l'équipe d’agent TI afin d'atteindre les objectifs en ce qui concerne l'engagement, l’efficacité, la qualité, la sécurité et le service à la clientèle.
- Contribuer à la réalisation des objectifs corporatifs et du secteur en mesurant la performance de son équipe, en assurant la qualité du traitement des billets, le niveau des procédures et la productivité.
- Gérer les activités de son équipe en organisant, planifiant et contrôlant l'utilisation optimale des ressources humaines, financières et matérielles selon le budget, tout en favorisant le travail d'équipe et en orientant leur formation sur le plan technique.
- Participer à la gestion des incidents et aider les employés et techniciens à résoudre les problèmes.
- Gérer la file d’attente des billets ainsi que les ententes de niveau de service.
- Assurer une communication et une collaboration efficace avec la direction et les autres équipes en cas de panne ou de problème de système.
- Participer à l'amélioration des processus opérationnels.
- Promouvoir l'image de marque et les principes d'affaires d'Intact auprès des partenaires.

**Ce que vous mettrez à profit**:

- Diplôme collégial en informatique ou toute combinaison de formation et d'expérience équivalente.
- Expérience d'au moins 5 ans en TI dont au moins 1 an d’expérience en gestion.
- Capacité à motiver et à diriger une équipe.
- Être proactif et avoir de solides compétences organisationnelles et de gestion de temps.
- Être orienté vers le service à la clientèle.
- Sens de l’urgence et capacité à gérer les priorités
- Aptitude à résoudre des problèmes et à prendre des décisions éclairées.
- Se soucier sincèrement des gens.
- Créer un milieu axé sur l'ouverture et l'honnêteté.
- Soutenir activement les changements favorables.
- Agir avec intégrité.
- Faire preuve de respect.
- Être inspiré par le client.
- Viser l'excellence.
- Excellentes habiletés de communication, à l’oral et à l’écrit.
- ** [Bilingue (français et anglais)] **_Nécessité d’interagir sur une base régulière avec des collègues partout au pays_



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